Technical Support Specialist

3 days ago


Chorley, United Kingdom Scorpion Automotive Full time

**About the Role**
We are currently seeking a Technical Support Specialist to join our team at our Chorley based Head Office.

We have 1 vacancy currently available to join our team. This position is Monday-Friday and equates to 40 working hours per week.

The role holder will allow us to build upon and improve the strength and depth of our Technical Support team capabilities.

You will offer a professional level of support for our range of vehicle solutions by interacting with our Customers and Dealers on a daily basis, answering questions, listening to concerns, helping to solve problems, offering advice and providing feedback to the Management Team so we can look to improve our products and grow as a Company.

**Role Requirements**
The successful applicant will possess excellent communication skills, good IT literacy and be able to work well as part of a team. They will also display good problem solving skills and be able to analyse and break down data to help resolve issues.

**Responsibilities**
- Troubleshoot software and hardware problems, ensuring timely resolution to enhance user experience.
- Assist with desktop support tasks, including setup and configuration of systems.
- Collaborate with team members to improve service delivery and customer satisfaction.

**What we’re looking for**:
Demonstrable skills in one or more of the following:

- Self-motivated, capable of working on own initiative.
- Proactive team player with innovative ideas to inspire client loyalty.
- Strong interpersonal skills and experience initiating and building positive relationships.
- Strong organisational and time management skills with the ability to manage multiple projects simultaneously.
- Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition.
- Excellent Communication skills, proactively engaging with Customers and Dealers alike.

Pay: From £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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