Technical Support Administrator

3 days ago

Chorley, United Kingdom Contact Solar Ltd Full time

**Role Summary**:
Looking to build a career in a fast-paced, customer-focused company?

You've come to the right place

We are one of the largest solar companies in the UK, having recently been acquired by EDF Energy. We focus on installing solar panels and battery storage, and we pride ourselves on providing exceptional customer service. From a no-pressure sales approach to an in-house technical support team, we offer the best advice to all our customers, old and new.

At Contact Solar, we take the time to listen to our customers and ensure they understand their solar panel system. Our team's goal is to provide our clients the best returns on investment.

We deliver cost-effective, money-saving solar solutions to residents and businesses across the UK. Our expertise and direct approach have earned us a fantastic reputation within the industry, with a 4.9/5 rating on both Trust Pilot and Google reviews.

By joining our expanding team, you'll contribute to our mission of making the world greener. If you're ready to work with a company that values its employees and customers, then Contact Solar is the right place for you

**Responsibilities**:

- Health & Safety commencement calls
- Installation completion calls
- Help with queries relating to firmware/communication/settings/fault finding/troubleshooting
- Ongoing development of product/industry/regulatory knowledge
- Share knowledge with colleagues
- People skills and ability to manage customer expectations
- Follow RMA processes where appropriate
- Liaise with manufacturer technical teams when required

**Key competencies**:

- They will ideally have technical/installation experience in some or all of solar PV, ESS and EV charging
- Excellent, confident, telephone manner and communication skills (written and verbal)
- Strong electrical background - installation experience an advantage
- Organisational and prioritisation skills
- Computer literate and ability to use CRM system
- Process driven
- Team player
- Technically minded
- Retention of technical facts
- Positive, can-do, problem solver
- Ability to give clear instruction
- Patience and appreciation of customer on-site experience

**What we offer**:

- 22 days holiday
- Pension
- Regular Incentive Bonus (non-guaranteed)
- Career Development
- Staff events and surprises

**Job Types**: Full-time, Permanent

Additional pay:

- Performance bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Chorley PR7 7NA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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