Quality Control Assistant

Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semi-permanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both to salon professional and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.

**Job Summary**

Are you ready to take the first step into the world of luxury hair extensions with the industry’s leading brand?

We’re looking for a **proactive, organised, and highly detail-oriented** individual to join our team as a **Quality Control Assistant**:

- a vital entry-level role that offers real growth potential within our dynamic, fast-paced environment.

Based full-time at our Northwest office, you’ll play a key role in upholding our world-renowned quality standards. From inspecting product deliveries and ensuring consistency across all stages of production, to actioning all QC concerns raised inhouse or externally. Your sharp eye and strong sense of ownership will be essential. Daily communication with our trusted vendors and close collaboration with our New Product Development (NPD) team will place you at the heart of the business, helping to shape the excellence our customers expect.

If you thrive on precision, love a checklist, and are eager to grow your career in a global beauty brand — this could be the opportunity you’ve been waiting for.

**Role Outline & responsibilities**
- Develop and maintain inspection reports.
- Perform product inspections across all stages of product lifecycle including PPS/TOP, Shipment Receipt, and Quality Inspection Requests.
- Conduct inspections and audits of products based on customer feedback or marked by an in-house team.
- Prepare and maintain test data for management review.
- Evaluate data and draft reports, noting any relevant deviations from existing standards.
- Communicate and report with urgency any quality or compliance concerns to the relevant departments.
- Initiate and track product sample testing.
- Assist in creating and maintaining the archive of product in each brand catalogue.
- Initiate inspection of received shipments to assess market readiness.
- Assist with any daily/weekly tasks.
- Maintain the Post Sale Hair Claims - highlighting any potential patterns of concern to management.
- **Daily / Weekly / Ongoing responsibilities**_
- **Daily**:_
- Maintain communication for all QC team members on the **Quality Control Log** for all updates on open projects.
- Follow up with **vendors**on open projects nearing completion.
- Provide updates and approvals on products & shipments.
- Receive and process **PPS submissions.**:

- Report all feedback of approval/rejection status with suppliers.
- Assist with actioning any **enquiries** requesting QC attention and report findings to relevant departments.
- **Weekly**:_
- Assist with **Inbound Inspections**:

- Highlight any rejections and initiate supplier/brand communication in case of failure. Standard reporting time within 5 business days.
- Maintain and highlight any potential quality defects within **Post Sale** **Hair Claims**:

- Logging, wash testing and actively communicating post-sale complaint data with the Customer Service Team and QC Management.
- **Ongoing**:_
- Keep communication open with **NPD**for any active projects.
- **Initiate Inspections** of products based on customer feedback and / or marked by an in-house team.
- Record findings and deliver reports to internal brand teams. Ensure compliance with statutory law, as well as company standards and specifications.

**Key Skills**
- Specific vision abilities required include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus.
- Understanding of the company’s current products and market.
- Demonstrated ability to work independently with mínimal supervision.
- Comfortable working in a warehouse environment with high exposure to physical labour.
- Demonstrated ability to analyse and interpret information.
- Professional judgment and discretion where required.
- Excellent organisation and problem-solving skills.
- Excellent written and verbal communication skills.
- Knowledge of NetSuite, WOS & Microsoft Office.

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme

Work Location: In person