Uk Hub Service Delivery Controller

Location: Cheadle, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
**Role: UK Hub Service Delivery Controller**
**Location: Cheadle**

Thales UK has an excellent opportunity to join our UK Service Management Office as a Service Delivery Controller in Templecombe, Somerset. This team is customer centric, driven by supporting and working together to ensure you meet your goals and achieve the best outcome for the customer. The team will equip you to develop your skills and work towards your career goals whilst working in a varied role with an array of different stakeholders across many Thales teams.

You will act as the primary contact to the customer providing a variety of direct services throughout the new build/spares/repair lifecycle, including direct contact with the Customer. This lifecycle includes acceptance, acknowledgement and routing of customer purchase orders, customer order book status reporting, quoting, shipping, general queries and sourcing of information to enable the smooth transition of their units either through the internal and or subcontract process. This role is critical to providing a high level of service to the customers and plays a pivotal role in ensuring that internal and external targets are met.

At Thales we offer flexible smart working and a competitive benefits package including a healthcare plan, employee assistance programme, matched pension contributions, generous annual leave and additional flexible benefits.

**Key responsibilities and tasks**:

- To process all enquiries received by the Service Management Office as appropriate. Manage effective proactive and reactive communications.
- Liaise across the business to generate accurate and timely repair quotations for Customers.
- Perform contract review on incoming orders to ensure all customer and contractual details are in order.
- Provide order acknowledgement to Customers and route order as appropriate in-line with the Service Desk Delegation of Authority Register.
- Ensure reporting systems/tools are kept up to date and status movements are accurate.
- Develop relationships with internal and external customers to ensure levels of service are to a high standard.
- Accurate generation of all release, shipping and dispatch documents as required to ensure on-time shipment to Customers.
- Prepare accurate customer repair quotations / letters real-time, based on information provided by the workshop/repairs cell using MoD/Civil templates.
- Release of repairs, spares and manufactured items via the appropriate business system and ensure all transactions completed accurately.

**Skills, experience & qualifications**
- Excellent communication skills with the ability to communicate at all levels both verbally and written.
- PC literate with a good understanding of Microsoft office tools.
- Attention to detail and ability to ensure all work is carried out accurately and conscientiously.
- Ability to work independently and manage own time effectively
- Experience of working in a technology repair/spares operation/environment is beneficial but not essential
- Understanding of Shipping/Export and Logistics desirable but not essential
- Experience of managing process based repairs in an ERP system would also be an advantage

**Flexibility**

Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
- Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales._

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out