Operations and Systems Administrator

3 days ago

Tyne and Wear, United Kingdom The Protector Group Full time

**Secure your career with Protector Group**

**Established in 1994 The Protector Group are one of the U.K.’s leading security companies, with offices in Gateshead, Leeds, Manchester and Livingston.We provide integrated security services, both permanent and temporary, to public and private sector clients throughout the UK. Our clients and employees are at the heart of everything we do, we operate within an ethical culture of respect, diversity and social responsibility.**

**Purpose of Job**:
The Operations and Systems Administrator will be responsible for supporting the daily operations and providing systems support to the Operations department to fulfil the business needs.

**Reporting To**:
Operations Manager

**Key Areas of Responsibility**:
**Administrative Duties for the Operations Department**:

- Liaising with helpdesk team to ensure queries from shift changes and other data entries are accurate.
- Liaising with accounts staff to investigate and resolve data queries on hours recorded and billing queries therefrom.
- Administration duties for all operations of sites (liaising with operations manager for all aspects of live sites administration).
- Preparing and issuing weekly duty performance reports to customers.
- Documentation and recording all Operational site instructions from Managers, and any other required documentation.
- Administration of site data bases and client contacts to assist Operations Managers.

**TimeGate System Administration**:

- Ensuring the TimeGate system is operated correctly so customer delivery of service is accurately recorded and any changes / queries are made in timely manner.
- Daily Rate Generation Check
- Monthly Timesheet Reports
- Employee Setup
- Subcontract Hour type Weekly Checks
- Adding Duty

Portal Password resets
- Any other ad hoc administrative tasks as and when required

**Personal Attributes**:

- Communication skills
- Must be computer literate

Full or part time hours available. FTE salary based on experience.

Training will be given where required

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