Completions Officer

Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions.

We offer niche specialty lines SME bank targeting under-served segments, our dedicated Specialist Business Finance (Asset Finance and Wholesale), Development Finance, Bridging Finance and Specialist Mortgages teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper.

We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy.

Our vision is to be the go-to bank in our chosen markets; to deliver positive customer outcomes, rewarding careers and great shareholder value through a high-performing culture grounded in excellence and integrity.

**Our Values and Behaviour**

All members of the HTB team are expected to demonstrate values and behaviour that underpin everything that we believe in

**Customers matter**
- We listen to our customers
- We value customer relationships over transactions
- We strive to deliver what customers want, when they want it, how they want it
- We prioritise customer outcomes over corporate expediency

**We deliver**
- We approach everything we do with discipline and set high standards
- We do more with less and embrace change
- We are fanatical about financial rigour and risk discipline
- We execute consistently with speed and accuracy
- We constantly strive to improve

**Integrity without compromise**
- We always aim to do the right thing - we don’t duck hard choices
- When we make a mistake we own up and fix it
- We are open and honest in all our communication
- We treat innovation and fresh thinking as an opportunity not a threat

**People Power**
- We are a meritocracy
- We empower people and make them accountable
- We encourage our people to learn and grow
- We challenge each other honestly & constructively
- We work as a team
- We know diversity makes us stronger
- We celebrate success

**Position**:
The primary purpose of this role is to manage the completion process within the Specialist Mortgages Department.

**Requirements**:
**Qualifications/Experience**:

- At least 2 years’ experience in a customer service environment within a commercial mortgage department
- At least 2 years’ experience in a completions, servicing or collections role
- Intermediate level skills in Microsoft Word and Excel are essential.

**Competencies/soft skills**:

- Exceptional organisation and time management skills
- Delivery of excellence in customer service, customer centric approach
- Risk awareness
- Good communication skills
- Team player

**Other information**:

- To provide accurate and detailed instructions to our panel solicitors, ensuring they are provided with all information they require - such as level of legal diligence, independent legal advice requirements and any other specific instructions to enable cases to complete promptly.
- To be the main point of contact for brokers and solicitors during the legal process, building excellent relationships, regularly chasing and updating all parties to ensure the end customer receives excellent customer service
- To review all legal correspondence from solicitors, providing responses on behalf of the Bank or referring where the matter requires credit/underwriting input
- To liaise with surveyors to obtain any necessary information during the legal process
- To meet divisional service level agreements
- To be accountable for the verification of the KYC and AML requirements, signing these off before completion.
- To ensure all documentation received after offer are satisfactory to meet the Bank’s lending requirements
- To ensure all data held on origination system is of the highest quality for accurate reporting and future engagement with our customer
- To endeavour to meet customers’ expectations for completion, requesting funds through the required mechanism from finance and releasing funds promptly once all needs have been met.