Social Media Assistant/mobile Information Controller

6 days ago

Romford, United Kingdom Greater Anglia Full time

**Are you looking for an opportunity?**

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence.Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia

We have an excellent opportunity within our Operations Team at Romford ROC for a Social Media Assistant/Mobile Information Controller.

**The Role**

This role will involve providing real time internal/external information, responding to customer queries via the Greater Anglia and Stansted Express Twitter feeds, as well as monitoring other Social Media Platforms. This includes posting information aboutthe status of our services, providing updates to customers throughout disruption events, answering questions raised by customers and resolving issues by highlighting them to the relevant areas of the business and tracking results.

You will also be responsible for providing detailed internal information to colleagues of all levels across the business using various internal information systems.

**What we are looking for**

We are looking for a colleague who can demonstrate exceptional levels of customer service and has excellent written communication. Experience of communicating with customers during service disruption and/or experience of a range of social media is desirablebut not essential.

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

- Genuinebe welcoming, customer-centric and respectful
- Professionalbe solution-oriented, accountable and delivering to promises
- Proactivebe progressive, innovative and decisive
- Inclusivebe connected in your thinking, empathetic and promote diversity

**What can we do for you?**
- Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
- Free Travel on GA for you and your eligible family members
- Free Leisure travel on GA and 75% discount on other TOCS for leisure travel for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months service
- Opportunity to purchase additional annual leave of up to 10 days
- Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency
- GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
- GA Hapi Benefits App
- our great benefits app which includes discounts across many retailers, days out and dining
- 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
- Annually issued 12 discount vouchers for family and friends to use
- Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)

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