Customer Information Controller
2 weeks ago
£28,418
**Are you looking for an opportunity?**
Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia
We have an excellent opportunity within our Train Service Delivery Team in Romford, for a Customer Information Controller.
**The Role**
Based in the Anglia Integrated Control Centre near Romford Station, you will manage the provision of customer information during disruption for the Greater Anglia network, providing both customers and colleagues with accurate and speedy information updates.
In this role, you will ensure messages which tell the story of the incident are sent out on a regular basis. You will also be liaising with colleagues in the Anglia Integrated Control Centre, including Network Rail, other Train Operating Companies and the Social Media Team.
**What we are looking for**
We are looking for a colleague who is flexible (in their working hours) with previous exposure to working under pressure. You will be a well organised person, with the ability to prioritise your workload. You must be able to demonstrate exceptional levels of customer service, have excellent written communication skills and a good standard of general education.
Due to the number of the different IT systems, you will be working with, you must be IT-literate. Understanding the requirements of customer information during disruption is essential.
To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:
- Genuinebe welcoming, customer-centric and respectful
- Professionalbe solution-oriented, accountable and delivering to promises
- Proactivebe progressive, innovative and decisive
- Inclusivebe connected in your thinking, empathetic and promote diversity
**What can we do for you?**
- Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
- Free Travel on GA and 75% discount on other TOCs for leisure travel
- Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months service
- Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency
- GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
- GA Hapi Benefits App
- our great benefits app which includes discounts across many retailers, days out and dining
- 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
- Annually issued 12 discount vouchers for family and friends to use
- Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)
-
Customer Information Controller
1 week ago
Romford, Greater London, United Kingdom Abellio Greater Anglia Full time £28,000 - £42,000 per yearDescriptionPlease note that we are unable to accept your application if you do not meet the following criteria.This vacancy is for persons aged 18 and overThe successful candidate will work as part of a 7-day roster with a mix of Monday to Sunday early / late / night shiftsKickstart Your Career with Greater AngliaAre you looking to launch the next stage of...
-
Customer Information Controller
1 week ago
Romford, Greater London, United Kingdom Greater Anglia Full time £30,000 - £60,000 per yearApplication Deadline:12 December 2025Department:Train Service DeliveryLocation:Romford ROCDescriptionPlease note that we are unable to accept your application if you do not meet the following criteria.· This vacancy is for persons aged 18 and over· The successful candidate will work as part of a 7-day roster with a mix of Monday to Sunday early / late /...
-
Customer Information Controller
4 days ago
Romford, United Kingdom Greater Anglia Full timeCustomer Information Controller - Fixed Term Contract role at Greater Anglia Application Deadline: 12 December 2025 Department: Train Service Delivery Location: Romford ROC Age requirement: 18 and over Kickstart Your Career with Greater Anglia! Are you looking to launch the next stage of your career in a dynamic and supportive environment? Greater Anglia, a...
-
Social Media
1 week ago
Romford, United Kingdom Greater Anglia Full timeSocial Media /Mobile Information Controller - Part Time Join Greater Anglia as a Social Media /Mobile Information Controller (Part Time) based at Romford ROC. This role blends social media engagement with real‑time mobile information delivery, ensuring our customers receive accurate updates and support during disruptions. Application Deadline: 12 December...
-
Romford, United Kingdom Greater Anglia Full time**Are you looking for an opportunity?** Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence.Not to mention a whole new set of modernised greener...
-
Social Media Assistant/mobile Information
6 days ago
Romford, United Kingdom Greater Anglia Full time**Are you looking for an opportunity?** Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener...
-
Romford, United Kingdom Greater Anglia Full timeA leading railway operator in Romford is seeking a Customer Information Controller for a fixed-term contract. This role involves managing customer information during disruptions and requires effective communication and teamwork skills. Candidates should be IT-literate and enjoy providing exceptional customer service while working a varied shift pattern....
-
Experienced Workshop Controller
2 weeks ago
Romford, United Kingdom Steven Eagell Group Full time**Experienced Workshop Controller** **Romford** - Ignite your career with the unparalleled opportunity to join _**Europe's largest Toyota franchise**_ _and pave your way to success in the automotive industry._ We at Steven Eagell Group, represent the world's largest automotive brand, and are looking for a Mechanic to embark on an exciting career opportunity...
-
Workshop Controller
2 weeks ago
Romford, Greater London, United Kingdom Stellantis &You UK Full time £35,000 - £60,000 per yearWorkshop Controller based at our Romford Dealership: 134 London Rd, Romford RM7 9QU, United KingdomA competitive performance bonus OTE £50,000Manufacturer owned dealership opportunity.About UsStellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo,...
-
Credit Control Administrator
2 days ago
Romford, United Kingdom Right Choice Insurance Brokers Full time**JOB TITLE** Credit Control Administrator DEPARTMENT Accounts **REPORTS TO** Head of Finance **MAIN PURPOSE AND SCOPE OF THE JOB** In conjunction with other members of the Accounts team, the role is responsible for ensuring the accuracy and integrity of the policyholder ledger of RCIB, ensuring the timely recovery of amounts due to RCIB on behalf of a...
