Customer Information Controller

Please note that we are unable to accept your application if you do not meet the following criteria.

• This vacancy is for persons aged 18 and over

• The successful candidate will work as part of a 7-day roster with a mix of Monday to Sunday early / late / night shifts

Kickstart Your Career with Greater Anglia

Are you looking to launch the next stage of your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

Join Our Team as a Customer Information Controller at Romford Control.

Based in the Anglia Integrated Control Centre near Romford Station, you will manage the provision of customer information during disruption for the Greater Anglia network, providing both customers and colleagues with accurate and speedy information updates.

Key Responsibilities

• Ensure regular communication of messages that convey the story of the incident.

• Liaise with colleagues in the Anglia Integrated Control Centre.

• Collaborate with Network Rail and other Train Operating Companies.

• Coordinate with the Social Media Team for effective messaging

• Have a friendly, approachable demeanor with the ability to communicate effectivelythrough written and verbal communication
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a "can-do" attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.
• Due to the number of the different IT systems, you will be working with, you must be IT-literate. Understanding the requirements of customer information during disruption is needed

Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too

International Adventures: After 12 months, unlock discounted international travel for you and your family.

Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.

Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.

Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.

Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.

Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.

Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 12th November 2025

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?

Want to make a difference working for the railway?

Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport.

Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams.

No day is ever the same on the railway Customers are at the heart of the business, and there's never been a more exciting time to kickstart your career with us.