Reservations Agent

2 weeks ago

London, United Kingdom The Langham London Full time

**Reservations Agent**:
**Reservations**:
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Reservations Agent to join our Reservations team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Reservations Agent, your key focus will be to:

- answer all incoming Reservation enquiries, to the agreed departmental standard, and wherever possible to convert them to bookings
- input reservations into the OPERA system, ensuring all details are accurate and complete in line with the agreed departmental standard.
- ensure all system traces are actioned on a daily basis
- ensure all 'no-shows' from the previous night are followed up and charged accordingly
- perform general office duties such as photocopying, scanning, filing as and when required

Do you have?
- previous experience of working in a front office / reservations environment (desirable)
- excellent customer service skills and ability to build the rapport with guests
- ability to produce work with a high degree of accuracy and attention to detail
- strong organisational and administrative skills
- strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential.
- great team player attitude
- positive attitude

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

- excellent career progression
- 4 weeks holidays plus 8 bank holidays (which attract time off in lieu when worked)
- meals on duty
- a complimentary valet service of work attire provided
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- pension plan
- life insurance
- eye test vouchers
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tave

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