Host, The Dormy Clubhouse

**Job Ref**:GLE2387

**Branch**:The Gleneagles Hotel

**Location**:The Gleneagles Hotel, Auchterarder

**Salary/Benefits**:£32,696 per annum

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:39

**Posted date**:22/01/2025

**Closing date**:24/02/2025

**COME AND JOIN US...**:
We are currently seeking we are currently seeking a warm, confident and driven **Host** to join our Dormy Clubhouse team.

The on target earning potential for this role is £32,696 / per annum - comprising a base salary of £24,396, plus a qualified estimate of £8,300 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

**ABOUT GLENEAGLES**:
One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and The Times and Sunday Times ‘Hotel of The Year 2024’, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

**WORKING AT GLENEAGLES**:
We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

**Here's a bit more detail on what we see you doing in this role**:

- You’ll be delivering a warm and memorable dining experience for all our guests within our Birnam restaurant
- Supporting the management of the Birnam; overseeing the daily operations of the clubhouse ensuring that service consistently exceeds guests’ expectations
- Passionate about sharing your knowledge, you’ll be coaching the team to improve the skills and knowledge of the team as individuals
- Serving food and beverage to our guests will be your main daily focus, across both Lunch and Dinner service
- You’ll take pride in all tasks you complete, being an essential member of the Food Beverage service team always ensuring we’re setup for success
- Attending to any guest queries and enquiries in a caring and helpful manner, and with a commitment to deal with any concern in a positive way
- Maintaining the highest standards of service, room preparation and presentation throughout the restaurant
- Playing a significant part in making sure both the lunch and dinner operation runs without a hitch
- You’ll be proficiently up selling and encouraging other team members to do the same at every opportunity
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

**The kind of person**we're looking for**:

- You have previous strong waiter and customer service experience, and are looking to further develop your expertise within an elevated grill style restaurant
- Having had experience within a luxury hospitality environment would be ideal, however having a great attitude is essential
- Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
- A keen eye for detail, an organised approach and willingness to exceed guest expectation
- You want to be the best and work with the best; learning from the experts in our team and sharing your knowledge with us
- You have a high level of resilience and the ability to deal with fast-paced environments is essential
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way

**What’s in it for you**:
**Time to let your hair down**:

- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum

**Treats in your pocket**:

- Flexi points into yourPerkbox wallet to spend as you choos