Host, The Dormy Clubhouse

Gleneagles Hotel, PH3 1NF, Auchterarder

**COME AND JOIN US...**

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We are currently seeking we are currently seeking a warm, confident and driven
**Host** to join our Dormy Clubhouse team.

The on target earning potential for this role is £26161.20 / annual salary, comprising of a base rate of £10.50 per hour, £21,294 annual salary, plus a qualified estimate of £4,660 gratuities per annum. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

**ABOUT GLENEAGLES**
- One of the world’s most iconic 5-star hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards and ‘No. 1 UK Resort’ in the Conde Nast Traveller 2021 Readers’ Choice Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

**WORKING AT GLENEAGLES**

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

**Here's a bit more detail on what we see you doing in this role**:

- You’ll be the warm and welcoming face of The Dormy Clubhouse, building strong relationships with members and guests alike
- Greeting, seating and distributing menus to guests with charm and attentiveness
- Managing the seating chart and waiting list, you'll continuously communicate with your Dormy team
- You’ll take pride in all tasks you complete, being an essential member of the Dormy service team ensuring we’re set up for success
- Attending to any guest queries and enquiries in a caring and helpful manner, and with a commitment to dealing with their issues in a positive way
- You’ll maintain the highest standards of service, space preparation and presentation throughout the restaurant
- Playing a significant part in making sure the restaurant operation runs without a hitch, and our service exceeds expectation
- Have an excellent knowledge of the wider estate and the facilities available to our guests
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay 5 star in every way

**The kind of person we're looking for**:

- Having had experience within a 5* hospitality environment would be ideal, however having a great attitude is essential
- Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
- You’ll be an early bird some days and a night owl other, working flexibly during the week and weekends
- You have a keen eye for detail, an organised approach and willingness to exceed guest expectation
- You want to be the best and work with the best - learning from the experts in our team and sharing your knowledge with us
- You have a high level of resilience and the ability to deal with fast-paced environments is essential
- You’re a sociable person - both towards the guests you’re looking after and your fellow colleagues
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way

**What’s in it for you**:

- **Time to let your hair down**:

- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum
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Treats in your pocket**:

- Personal membership to Perkbox, an employee perk platform offering a huge variety of retail discounts, a free Café Nero each week, and a cinema ticket each month, with our compliments.
- Free ‘pay day’ lunch and monthly drinks offers
- A generous ‘refer a friend’ scheme
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