Dormy Clubhouse Waiter

The Gleneagles Hotel, PH3 1NF, Auchterarder

**Come and join us...**

As one of Scotland’s finest and most iconic 5-star hotels and country estates, we are currently seeking a thoughtful and confident **Waiter** to join our Dormy Clubhouse Team.

In a space with more than a touch of vibrancy, overlooking our immaculate greens and the rugged Perthshire countryside, the Dormy Clubhouse is a 500 daily cover, informal bar and restaurant serving breakfast, lunch and dinner. Expect personality and charm from the relaxed service, creating a familiar atmosphere for the whole family to enjoy dishes from grill classics and comfort food, to tandoor specialities and fresh pizzas.

At Gleneagles we are an award-winning Food & Beverage team, with our offering spanning nine different departments. From a casual café to luxury fine-dining laden with theatre, we aim to offer our guests an unrivalled experience. We embody the one team approach, full of knowledge and passion we strive for excellence in all that we do.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

**Here's a bit more detail on what we see you doing in this role**:

- Delivering a warm and memorable dining experience for all our guests
- Taking orders and serving food and beverage to our guests will be your main daily focus
- You’ll take pride in all tasks you complete, as being an essential member of the Clubhouse service team ensuring we’re setup for success
- Attending to any guest queries and enquiries in a caring and helpful manner, with a commitment to seeking a positive solution
- You’ll maintain the highest standards of service, room preparation and presentation throughout the restaurant
- Playing a significant part in making sure both the lunch and dinner operation runs without a hitch, and our service is smooth
- You’ll be proficiently up selling and encouraging other team members to do the same at every opportunity
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay 5 star in every way

**The kind of person we're looking for**:

- Ideally you have previous waiter and customer service experience, however having a great attitude is essential
- Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
- An early bird some days and a night owl others, you’ll be working flexibly during the week and weekends
- You want to be the best and work with the best, learning from the experts in our team and sharing your knowledge with us, always with an organised approach and a determination to exceed guest expectation
- A highly sociable individual, both towards the guests you’re looking after and your fellow colleagues; you also have a high level of resilience and the ability to deal with fast-paced environments
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way

**What’s in it for you**:

- On target earning potential for this role is £12.40 / hour, compromising of a base rate of £10.00 per hour salary plus a qualified estimate of £2.40 per hour additional in gratuities
- Overtime is paid at your hourly rate should you be required to work more than your contracted hours
- We offer a range of contracted hours to suit you

As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards including:
**Time to let your hair down**
- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum
**Treats in your pocket**
- Personal membership to Perkbox, an employee perk platform offering a huge variety of retail discounts, a free Café Nero each week, and a cinema ticket each month, with our compliments.
- Free ‘pay day’ lunch and monthly drinks offers
- A generous ‘refer a friend’ scheme

**Be out guest**
- Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room B&B per night
- Friends & Family rate of £95.00 B&B per night
- Make a holiday of it with Hoxton Hotels in London, Paris, Amsterdam, Rome, NY, Chica