Supervisor, The Birnam

**Job Ref**:GLE2371

**Branch**:The Gleneagles Hotel

**Location**:The Gleneagles Hotel, Auchterarder

**Salary/Benefits**:£32,991 per annum

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:1200-2200 / 1700-0100

**Hours per week**:39

**Posted date**:09/01/2025

**Closing date**:11/02/2025

**COME AND JOIN US...**:
We are currently seeking an experienced, knowledgable and welcoming **Supervisor** to join our Dormy Clubhouse team.

The on target earning potential for this role is £32,991 / per annum - comprising a base salary of £25,491, plus a qualified estimate of £7,500 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

**ABOUT GLENEAGLES**:
One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and The Times and Sunday Times ‘Hotel of The Year 2024’, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

**WORKING AT GLENEAGLES**:
We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

**Here's a bit more detail on what we see you doing in this role**:

- Overseeing The Birnam daily operation, ensuring our service consistently exceeds guests’ expectations
- You’ll be passionate about sharing your knowledge with your team, coaching on the job, increasing their skills, knowledge and confidence
- Proficiently upselling and encouraging your team to do the same at every opportunity
- You’ll have an exceptional knowledge of the menu and ability to assist guests with their choice of food providing recommendations on beverages to complement their dishes
- Developing and training the team in the standards required for achieving excellent results in FORBES, LQA inspections and Club 59
- You’ll have an excellent knowledge of our estate and the fantastic offering available to our guests
- Completing daily opening or closing procedures including; end of night cash up when required, assisting in completion of the daily handover
- Managing guest feedback, communicating this with remedial recommendations to the management team
- Checking daily bookings and highlighting any VIP guests
- Working a range of shifts including breakfast, lunch and dinner; adapting to each service to ensure guests expectations are exceeded
- You’ll ensure business levels are monitored and adjust rotas accordingly on the day due to business levels
- Overseeing daily briefings and ensuring staff are allocated accordingly to stations throughout the day
- Promoting The Birnam as a warm, friendly relaxed place to dine for all including young children, non-residents and Glenmor guests
- You’ll recognise regular members and guests, making them feel warm and welcome each time they return
- Building strong working relationships with our Culinary team
- You’ll have awareness of cost control, along with basic knowledge of profit and loss and ensure procedures are adhered too
- Proactively liaising with the host team; ensuring table plans are in place and awareness of group bookings or special requests
- Having a good knowledge of 14 food allergens by law and ensuring the team follow strict procedures regarding food allergies
- Anticipating any difficulties that may occur and rectifying them promptly, remaining controlled in pressured situations to find a solution
- Interacting with guests always in a warm and professional manner. Providing exceptional 5-star service to make their experience and stay 5 stars in every way

**The kind of person**we're looking for**:

- Ideally, you'll have previous experience in a supervisor position within a 5* hospitality environment, however having a great attitude is essential
- Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
- Enthusiastic, yet empathetic in your approach, you have strong interpersonal and communication skills
- You want to be the best and work with the best - learning from the experts in our team and sharing your knowledge with us
- Resilient, with the ability to deal with fast-paced environments is essential, you also have a keen eye for detail with an