Guest Relations Executive

Guest Relations Executive
- 541538
- Rooms
- Full time
- Mandarin Oriental Hyde Park, London

**GUEST RELATIONS EXECUTIVE, FRONT OFFICE**

**39 hours, 5 days per week**

**We’re looking for a Guest Relations Executive to join our Front Office team.**

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a **Guest Relations Executive,** you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.

**As a Guest Relations Executive at Mandarin Oriental Hyde Park, London, you will be responsible for**:

- Offer the warmest of welcomes to all arriving guests and ensure each is personally escorted to their bedroom/suite upon guest registration.
- Be aware of arrivals and departures to handle guest requests and complaints with specific and personalised attention.
- Monitor long stay guest reservations, personally reaching out to them post arrival to reconnect and ensure all is well with their stay.
- Act as a role model for the lobby experience, leading by example at all times.
- Send updates on guest profiles to Guest Experience team to ensure most accurate and up to date information at all times.

As a **Guest Relations Executive,** you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening (including weekends and bank holidays), so flexibility is required where applicable.

**Our commitment to you**:

- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
- 50% F&B & Spa discount on property
- Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
- Complimentary Westfield Healthcare cash plan, children added at no extra cost
- Colleague Experience Stay in-house with breakfast included upon completed probation
- Friends & Family hotel rate and Spa discount
- 1 paid Charity Day per year to dedicate to a charity of your choice
- Season ticket loan & cycle to work scheme
- £750 recruitment referral bonus
- Free meals on duty & uniform dry-cleaning services
- Increased holiday entitlement with Length of Service, up to 33 days off
- Subsidized podiatry sessions with our incredible Bastien pedicurists
- Free Life Assurance benefits whilst in service
- Access to Hospitality Action’s Employee Assistance Programme
- Employee Recognition Programmes
- Social, wellbeing, charity, and sporting events throughout the year

**SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.**

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as **single-use plastic elimination**, **et