Guest Relations Executive

1 week ago

Greater London, United Kingdom Nobu Hotel London Portman Square Full time

2 days ago Be among the first 25 applicantsRole OverviewGuest Relations Executive – Nobu Hotel London Portman Square. Crafting exceptional stays through care, precision and personal connection. As a Guest Relations Executive you will be the trusted point of contact for our most valued guests ensuring every detail of their stay is seamless, personalised and memorable. From pre-arrival arrangements to post-departure follow-ups, you’ll deliver Nobu’s crafted hospitality with warmth and professionalism.ResponsibilitiesVerify arrivals, checking VIP status, profile notes, and special requests.Provide special attention to long‑stay and high‑rate guests, ensuring tailored setups.Make pre‑arrival and in‑house courtesy calls to enhance the guest experience.Allocate amenities and share lists with relevant departments.Prepare welcome cards and liaise with other teams for personalised touches.Conduct VIP room checks and ensure full suite setups are completed.Coordinate with Concierge and outlets for priority or last‑minute bookings.Handle payment, setup, and coordination for special occasion packages.Allocate and block VIP rooms in advance for smooth arrivals.Monitor VIPX inbox and respond promptly to guest enquiries throughout the stay.Maintain lobby presence, assist with VIP rooming, check‑ins, and check‑outs.Manage complaints with empathy and efficiency.Send personalised post‑departure follow‑up communication to VIP guests.Perform any other duties as required.QualificationsExperience in guest relations or front‑of‑house roles, ideally within a luxury hotel setting.Detail‑oriented, proactive, and passionate about creating exceptional guest experiences.Strong communication skills and a genuine sense of hospitality.Ability to ensure every interaction reflects Nobu’s crafted approach.Benefits£1,000 Refer a Friend SchemeTwo hotel‑wide social events each year, including our Employee Awards NightDiscounted overnight stays across Nobu properties worldwideDiscounted Pilates classes and wellness treatmentsOpportunities to progress within our hotel and the wider Nobu portfolioInnovative learning and development opportunitiesExciting wellness and volunteering initiativesUp to 33 holiday days through length of serviceLife Assurance SchemeCycle to Work SchemeDiscounts on all food and beverageFree meals while on dutyLocation: London, England, United Kingdom #J-18808-Ljbffr

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