Apprentice First Line Support

2 days ago

London, United Kingdom ITP Full time

**The Opportunity**

Our client is recruiting for an Apprentice First Line Support to join their team in London EC4M.

TheLevel 3 Information Communication Technician apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way

**The Company**

We are a reseller for mobile and fixed-line telecoms products and networks.

We provide telecommunications products and services to small, medium and large businesses.
Alongside the product itself, we provide support services, such as monthly billing, analysis, and full account management.

**The Position**

**Job Title**:
Apprentice First Line Support

**Apprenticeship Course**:
Level 3 Information Communication Technician

**Apprenticeship Duration**:
18 Months

**Location**:
London EC4M

**Working Hours**:
Monday to Friday 9 to 5

**Salary**:
£12,000 + Travel Expenses

We will teach any necessary skills (how to use the portals etc) and ensure full understanding of the role and who our clients are. From time to time there may be additional tasks on an ad hoc basis. The office has a very good atmosphere, and the staff are friendly and sociable.

**Role and Responsibilities**

Answering phone calls from Clients

Responding to E-mails in a timely manner

Navigating Network Carrier Portals

Liaising with Network teams in order to problem solve

Ordering stock from suppliers

Stock Control

**Desired Qualities, Skills and Knowledge**:
Basic GCSE’s

Excellent English - Both written and oral

Highly organised (timekeeping is a must)

Good knowledge of MS Office programs

Passionate about Mobile & IT products

**Eligibility Criteria**

**About ITP**
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £12,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, EC4M 9BJ: reliably commute or plan to relocate before starting work (required)

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