Customer Service Agent Remote

4 days ago

Leeds, United Kingdom BFFG Solutions Full time

Primary Functions:
Customer Assistance:

- Engage attentively with customers, empathizing with their issues, and providing tailored solutions that demonstrate patience and understanding.
- Remain informed about company products, services, and policies to guarantee a knowledgeable and consistent customer experience.

Collaborative Efforts:

- Work closely with internal teams to gather accurate, up-to-date information about products, services, and company policies.
- Contribute to brainstorming sessions and team discussions to identify and implement improvements in customer service processes.
- Accurately document customer interactions and maintain well-organized records, ensuring a smooth experience for customers and colleagues alike.

Ongoing Development:

- Seek out opportunities to enhance customer service practices and procedures.
- Stay current with industry trends, innovative customer service techniques, and best practices to continuously elevate the customer experience.
- Demonstrate resourcefulness and adaptability when addressing diverse customer needs, preferences, and communication styles.

Essential Attributes:
Communication Proficiency:

- Excellent written and oral communication skills, with the ability to articulate complex information in a clear, concise manner.
- Active listening and empathy, enabling the understanding of customer concerns and the delivery of appropriate solutions.

Critical Thinking:

- Strong problem-solving skills, emphasizing customer satisfaction and efficient resolution of issues.
- Exceptional organizational and multitasking abilities, effectively managing several customer interactions at once.

Team Synergy and Resilience:

- Capability to work efficiently both independently and as part of a team in a fast-paced, ever-changing environment.
- Keen attention to detail and a dedication to accuracy in every aspect of the role.
- Proven adaptability and resilience when faced with challenges and changes.

As a Customer Service Agent in a remote capacity, you will have the unique opportunity to impact our customers' experiences positively and contribute to our organization's overall success. We are excited to welcome a dedicated, adaptable, and talented individual to our dynamic team, offering both personal and professional growth in a fulfilling environment.

  • Remote Customer Service Agent

    2 days ago

    Leeds, United Kingdom Zesty Leaf Organic Full time

    Step into the world of excellent customer service by joining our team as a Remote Customer Service Agent. In this exciting role, you will be our customers' first point of contact, embodying our brand's commitment to stellar service. As a Remote Customer Service Agent, you will handle a wide variety of customer inquiries, transforming each interaction into a...

  • Customer Service Agent

    2 weeks ago

    Leeds, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £23,712 pa **Weekly Hours**: 42.5 hours **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where...

  • Customer Service Agent

    2 weeks ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Agent Position in Leeds! - Working for a reputable business going through significant growth! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Agent Position in Leeds to work for a reputable business within the Automotive Sector! This would be an exceptional...

  • Remote Customer Service Agent

    4 days ago

    Leeds, United Kingdom GreenHouse Indoor Plants Full time

    **Responsibilities**: - Build a thorough understanding of our products and services to provide accurate and relevant information to customers, helping them make informed decisions. - Address and resolve customer concerns and issues, employing problem-solving skills and a customer-focused approach to find the best possible solutions. - Collaborate with team...

  • Customer Service Agent

    4 days ago

    Leeds, United Kingdom Auxillis Full time

    **Salary**: £27,745 pa + bonus up to £1,387 pa **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly**making sure our vehicles are where we need them to be, when we need them to be...

  • Remote Customer Service Agent

    2 weeks ago

    Leeds, United Kingdom Dankybit. Full time

    We are seeking a highly motivated and enthusiastic individual to join our team as a Remote Customer Support Specialist. Our company values customer satisfaction above all else, and in this role, you will play a critical role in ensuring our clients receive the support and service they deserve. **Responsibilities**: - Address customer concerns and issues,...

  • Inbound Customer Service Agent

    4 days ago

    Leeds, United Kingdom G2 Legal Limited Full time

    Are you an experienced Inbound Customer Service Agent or Call Centre Professional looking to secure a new role? I have an exciting and rare opportunity with a national law firm, for a Customer Service Telephone Advisor to join their central Leeds team. To be considered for this role you must have 6 months+ experience in a telephone-based role. The successful...

  • Customer Service Agent Damage

    4 days ago

    Leeds, United Kingdom Northgate Vehicle Hire Full time

    This is an exciting opportunity for an experienced Customer Service Agent (Damage Assessor) to join the UK’s leading vehicle rental specialists, working from our busy site in Leeds; ? ? You will report into the?Branch Manager?who is as passionate about customer service as they are?about their team and is absolutely determined to make their branch the...

  • Customer Support Agent

    1 week ago

    Leeds, United Kingdom Candidate Source Ltd Full time

    A major UK bank is looking for enthusiastic Customer Support Agents to join its team based in Leeds on an initial 12-month contract. This will offer you a fantastic opportunity to develop your skills and experiences within a customer-focussed role withinthe financial services industry, as you assist customers to find the best solution to their financial...

  • Customer Service Agent

    2 weeks ago

    Leeds, United Kingdom Arrow Global Full time

    We have an exciting opportunity to join us as a **Customer Service Agent - Recoveries **in our Contact Centre, with** Monday to Friday working only.** Enjoy the freedom and support you need to make an impact to help build better financial futures for our customers and deliver exceptional customer service. This is a fantastic opportunity to join an...