Customer Support Agent
1 week ago
A major UK bank is looking for enthusiastic Customer Support Agents to join its team based in Leeds on an initial 12-month contract. This will offer you a fantastic opportunity to develop your skills and experiences within a customer-focussed role withinthe financial services industry, as you assist customers to find the best solution to their financial situation and make memorable experiences.
Please be advised this role will be working remotely however you will need to be a commutable distance to the client’s offices in Leeds for occasional visits.
The role is a full time 35hr week, where you will work shifts between Monday - Saturday between the hours of 8am - 6pm.
Training is provided.
This role will be dealing with both inbound and outbound calls speaking to customers to assist with any queries and concerns they may have around their financial accounts and situation.
**As a Customer Support Agent ,you will**:
- Handle Inbound and outbound calls.
- Contact customers to discuss their financial situation.
- Provide help and support to cover areas such as financial difficulties or fraud.
- Provide accurate advice and support in a timely and professional manner.
- Update and capture relevant information to the CRM system.
- Follow company processes and procedures relating to Data Protection.
- Always adhere to the Financial Conduct Authority and GDPR guidelines.
**To be a successful Customer Support Agent you will have the following skills and experience**:
- Excellent communication skills, to include fluent English both written and verbal.
- Numerate, analytical with excellent IT systems orientation.
- Strong ability with Word and Excel.
- Extremely professional, well-presented, and motivated with a strong work ethic.
- Flexible and dedicated with the desire to succeed at all costs.
You will be working 35 hours per week, Monday-Saturday with different shifts between 08:00 and 18:00.
We will need to carry out a criminal and credit check if you are successful and secure the role.
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