Personal Injury Claims Handler

When you join the PI team, we will value your experience and ideas and encourage you to play an active role in shaping how we respond to the changing face of injury claims. We follow a One Team approach, and our colleagues support each other to achieve individualas well as team and wider business objectives.

Supported by your TL, Coach and Mentor you will be encouraged to own your professional development with a clearly defined career progression plan that will enable you to achieve your goals.

We understand the importance of our people and you will be part of a culture of caring where you are seen as an individual. Working in one of our friendly teams and modern offices you will have the opportunity to learn about the whole claims function. Therewill be opportunities to progress as we actively look to promote from within.

We offer a range of benefits including an achievable quarterly bonus.

If you want to work in an innovative, fast paced but supportive environment where your ambitions can be achieved then we could be exactly what you are looking for.

**Role**: Personal Injury Claims Handler

**Location**: Liverpool

**Working hours**: Monday to Friday, 35 hours between 9am and 5pm

**Salary**:£23,000 - £33,000

**What you will be doing**:

- Accountability for own performance against set objectives
- Validating all claims for indemnity and fraud
- Proactive and correct assessment of liability
- Accurate quantum assessment of claims presented using the relevant tools available to assist
- Application of accurate reserves in line with company guidelines
- Assisting with coaching and mentoring of less experienced handlers
- Adherence to best practice and key strategies
- Effective file and portfolio management
- Any other Ad hoc task as the needs of the business dictate

**What we’re looking for**:

- Ability to work in a culture of openness, trust and respect
- Strong organisation skills with the ability to prioritise tasks
- Ability to fact find and analyse information to result in accurate decision making
- Experience in dealing with injury claims, motor personal injury preferably, but other injury handling can be considered, as training will be offered
- Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

**About Acorn Insurance**

We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to ourcustomers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits.

**Why Acorn Insurance?**

Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

- Perk Box Online & High Street vouchers and discounts
- Free monthly Café Nero Coffee
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Service-related holiday entitlement capped at 32 days (including bank holidays)
- Clearly defined progression paths with training and support
- National vocational qualifications
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support network including:

- 4 Free Counselling Sessions
- Access to a free 4-week programme of CBT with a trained Therapist Mentor
- Unlimited access to a telephone councillor 365 days a year, 24/7
- A UK wide network of Mental Health First Aiders
- Competitive salary
- Free Hot Drinks on Site
- Dress Down Days
- Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
- Company Pension Scheme
- Charity fundraising events