Personal Injury Handler

We are thrilled to welcome our first cohort for the PI Internal Academy. Before obtaining a full portfolio as a PI Handler, you will be sub-handling IC cases to build up your knowledge. As a Sub-Handler, your responsibility is to manage the LEX OIC injury file exclusively, while the main handler retains oversight of indemnity, liability, and all non-OIC/Injury related VF Tasks. This arrangement allows you to specialise in personal injury (PI) handling and develop your technical skills.

Role: Third Party Personal Injury Handler

Location: Hanover St, Liverpool City Centre with hybrid working / Remote

Working Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per week

Salary:
Between £27,500 and £34800 DOE plus £2000 annual bonus potential achieved quarterly

What you will be doing:

• As a Sub-Handler, you are responsible for managing the personal injury journey through the Official
• Injury Claim (OIC) portal via the LEX system. Your role includes:
• Manage ONLY the LEX file and the PI related Tasks
• Focus ONLY on the Schedules created by LEX and respond to each step in the process (SCNF
• Review, Acceptance or Rejection of the claim, Liability Challenges, Stage 2 offers, Counter
• Offers, Court Proceedings Packs, Acceptances and NVC packs)
• Develop Specialist Knowledge of the OIC and its processes
• Collaborate and build relationships with other areas of the business as they are going to be
• the ones that will be guiding you on the progression of the claim.

Core Responsibilities

• Reviewing and responding to the SCNF
• Medical Evidence Review
• Making Offers
• Counter Offers
• Liability Challenges
• Court Proceedings
• NVC Packs
• Interim Payment Request
• Acceptances
• Counter Fees

During your time in the Academy, you will also see other PI workflows including MOJ and Non Portal for you to gain an overall understanding of how the PI Industry works and how this is dealt in house. The Academy is designed for you to build up PI knowledge step by step, with experts around you to help you grow and develop.

Grow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots — and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague's:

These aren't just words — they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people's future
• Best Place to Work for Women – breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We're really excited that you're considering joining Acorn To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you're part of the team—just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.