Medical Receptionist/secretary

DR Q M JEHANGIR Yarnspinners Primary Health Care Centre Yarnspinners Wharf Carr Road NELSON BB9 7SR TEL: (01282) 502770 TITLE OF POST: MEDICAL SECRETARY RESPONSIBLE TO: GP & PRACTICE MANAGER GRADE: Band 2 GENERAL DUTIES To provide a courteous, efficient and effective reception service to all patients, other staff members and outside bodies. To ensure that filing, record keeping and distribution of documents are undertaken efficiently and promptly. SPECIFIC DUTIES AND RESPONSIBILITIES 1) Re-organise and support the practice in the reception area. To report any problems to the Practice Manager 3) To maintain confidentiality regarding patient diagnosis and treatment at all times.
4) Answer in coming calls to the practice within the agreed timescale (within 3-5 rings). 5) Make new and follow up appointments. Receive and direct patients on arrival 6) Record all requests for visits and inform the GP as soon as possible. 7) Taking dictation from the GP and ensuring referral/private letters are typed within 48 hours.
8) Preliminary investigations if any complaints made against the Practice, and then pass onto Practice Manager. 9) Print computerised repeat prescriptions (and deal with EPS) and ensure they are checked and signed before handing to patients. 10) Update change of names and addresses on computer when notified by patients. 11) Tidy and ensure safety of consulting rooms at the end of each surgery.
12) To ensure the security and maintenance of the practice filing system. 13) Responsible for stock checking of stationery and prescriptions 14) Attendance on training courses as determined by the Practice Manager. 15) To cover other members of staff for holidays, sickness and emergency or for any other reason. To liaise with all other staff and also to do split shifts.
Responsible for the smooth running of the practice on a daily basis and ensure cover at all times. 16) Scanning and read coding hospital post 17) Summarising patients records using the appropriate policy 18) Ensuring a correct record of solicitors requests for photocopies is kept and the correct fee is recovered. 19) Ensuring all medical records are tagged and kept in chronological order (10 medical records tagged on a weekly basis). 20) Ensuring all tasks delegated by the Practice Manager or GP are completed appropriately in the best possible manner ie cytology recall etc.
21) Safeguarding Take responsibility of identifying and reporting anything in relation to this. Keep abreast of new changes and attend any training sessions as identified. 22) Any other duties asked by Doctor or Practice Manager. COMPUTER 1) Overall responsibility for reporting faults with equipment to EMIS and keeping an up-to-date log book to ensure follow up of complaints.
2) Ascertain a good working knowledge of the computer system to assist in training other staff. 3) To meet the future demands in the Practice and to ensure that accurate data is entered into the system. 4) Any other duties as deemed appropriate. SIGNED: _____________ DATE: ____________