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Driver Line Executive

2 weeks ago

Trowbridge, United Kingdom Novuna Full time

Do you enjoy being the first point of contact for customers? Is a high volume call taking role the right move for you? Want to join one of the UK's leading lease and fleet management companies?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer**, and we're number 15 in **Glassdoor's Top 50 Employer** list.

What does the role involve?

This is an 18-hour, part-time position.

You're a Driver Line Executive - but what does that mean? Our Driver Line Team are the first point of contact for our customers who notice a defect with their vehicle. Whether that's a company car driver who's headlight is out or a commercial van driver who's dashboard warning lights have come on - you're the person they call. You'll handle each call with professionalism, ensuring that the driver has their vehicle booked in for repair/investigation or, if needed, arranging for breakdown assistance.

**Some of your key duties will include**:

- Handling a high volume of inbound calls - averaging 50 per day
- Making contact with our garage network to book vehicles in for repair
- Arranging hire vehicles were appropriate for our customers

What are we looking for?

You'll join us with previous customer service experience, be that face to face or over the phone, and are someone who enjoys being on the phone and confident with both inbound and outbound calls. Your excellent communication skills and customer first mindset will see you go above and beyond to keep our customers on the road.

Also, we're looking for the following:

- Computer literacy - comfortable navigating new systems
- A strong team player
- The ability to think on your feet
- Great organisation skills

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid