Driver Line Executive

7 days ago

Trowbridge, United Kingdom Novuna Full time

Do you enjoy being on the phone? Are you passionate about phenomenal customer experiences? Want to help customers on their journey to carbon-free motoring?

If your answer is 'yes' to all of these, keep reading.

**Want to know a little about us?**

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer**, and we're number 11 in **Glassdoor's Top 50 Employer** list.

**What does the role involve?**

As a Driver Helpline Advisor, you'll receive **industry-leading training** through our Customer First programme and our** accredited EV (electric vehicle) Academy**. Working as part of a brand new team, you'll be taking calls from company car drivers and assisting them with a variety of queries and requests.

No industry experience? Don't worry, you'll receive **industry-leading training** through our Customer First programme and our** accredited EV (electric vehicle) Academy**. Once you've completed your 3-week induction in our Trowbridge office, you'll be able to work from home 3-4 days a week. You'll be working 37.5 hours per week, Monday to Friday between 7am and 7pm, with opportunities to earn double time for occasional bank holiday cover.

**Some of your key duties will include**:

- Liaising with specialist teams where needed

**What are we looking for?**

You're passionate about delighting your customers and get a real kick out of providing a good service. You've got an eye for detail and where possible, you enjoy taking ownership of queries to get them resolved.

Also, we're looking for the following:

- Friendly and helpful telephone manner
- Good written and verbal communication skills
- IT literate and comfortable learning new systems and processes
- Able to work on your initiative

**What can we offer you?**

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

**What's the next step?**

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

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