Telecommunications Administrator

**Job Summary**

As we continue to expand during this exciting time within the Telecom Industry, a rare opportunity has arisen at GNS Installs, and we are now looking for a Dispatcher/Adminstrator to join our dynamic team on a permanent and full time basis.

There may be requirements within the role to attend other sites with accordance of the business needs.

The responsibility of this individual will be the managing and coordinating of appointment & non appointment based orders. You will be allocated several field engineers within a region, for whom you will be expected to assist & support daily to ensure they are able to honour their scheduled commitments.

Experience working within the Telecoms industry would be highly desirable.

**Please note the office is only accessible by car**

**Key Duties**
- Managing & monitoring the daily and weekly work schedule of the technicians in your allocated regions, to ensure each customers appointment is attended within the allotted timescale
- Identifying daily failure risks, proactively managing the reallocation of appointments to ensure ZERO missed appointments
- Handling inbound/outbound calls from on-site engineers
- Second line support, supporting all field engineers, offering technical assistance and advice helping the engineer meet the clients SLA’s
- Daily jeopardy reviews of allocated works, ensuring live closure of orders, to align with the contractual Service Level measures
- Assist engineers run down their work in a timely manner throughout the working day
- Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for and closed correctly with sufficient notes to assist the client resolve any outstanding issues
- Ensure all jobs are accounted for and closed by the end of the day
- Working closely with our client to ensure our performance is consistently exceeding contractual requirements
- Monitoring all work orders to successfully meet contractual SLA’s
- Ensure that defined processes are always adhered to
- Answer and action any queries or requests received from the client
- Communicate with field team managers and area managers of any issues throughout the working day

**Essential Person Requirements**
- Previous experience in a Scheduling or Administration role
- Previous experience working in the telecoms industry
- Strong communication skills both written and oral
- Full competence using IT systems and Strong Excel knowledge
- Passion, Drive and Enthusiasm, with the ability to work competently under pressure & tight deadlines
- Self-motivated with a willingness to learn and develop
- Ability to work as a team member, promoting the team spirit and sharing of ideas.
- Ability to work alone, delivering on daily duties

**Desirable qualities**:

- Scheduling experience within the telecoms industry
- Fibre to the Premises (FTTP) planning knowledge
- Understanding of technical terminology and good excel knowledge
- Ability to multi-task to high standards with exceptional attention to detail
- Telecom Experience with planning knowledge or onsite experience.

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person