Customer Success

3 days ago

London, United Kingdom Career Moves Group Full time

**Customer Success**
**Location**:London
**Length**:12 months
**Rate**: £34-38 p/h
**Hours**: 9am-6pm
The Customer Success Contractor will report to the Consumer Products Operations Manager. They will ensure External Partners have a smooth experience throughout their partnership with our client, and will need to have a firm understanding of our internal operationsand tools. You will be responsible for the user experience as it pertains to our core tools, providing world-class support and resolving every systems issue that comes your way. You will also be responsible for tech education, including setting up new partnerson their first day, developing and deploying training resources for existing employees, and communicating with non-technical users.
**Responsibilities include**:
? Use your systems knowledge to successfully onboard new external partners and deepen their proficiency of our tools and workflows
? Develop and effectively deploy new training materials tailored to different user groups all around the world
? Partner with a variety of internal stakeholder teams, including Sales & Business
- Development (MS / Licensing), Legal, Finance, Operations, and Product Development, to understand the intricacies of a user’s journey with our client's Consumer Products
? Ensure users comply with general procedures set by our client's Consumer Products and partner with users who are experiencing challenges navigating the tool
? Leverage 3P tools (namely Airtable) to automate workflows and find greater efficiencies
? Analyze general user trends and suggest areas of improvement to Operations team
**Qualifications include**:
? Fluent in Japanese (this role will lead customer success for partners all around the world)
? Minimum of 1-3 years in client management in B2B technology, IT, or System
Administration on customer facing side
? Track record of designing, implementing, or refining onboarding journeys and internal employee or external customer experience
? Ability to learn and master new systems quickly
? Strong problem solving and communication skills
? Experience working in operational capacity that involves cross functional collaboration
? Self motivated and relies on self-discipline and ability to set and meet deadlines

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