Executive Host

**Executive Host**

**Based - Derby, Across two locations: Duffield Bank House - Duffield and Flight Operations Centre, East Midlands Airport**

**Hours - 40hrs (Monday to Friday)**

**What this job involves**:
As an Executive Host at JLL, you'll be the vital first point of contact for our client Rolls-Royce and colleagues, ensuring seamless communication across our organisation. We believe the most effective teams are built when everyone is empowered to thrive, and your contribution as the voice of JLL will directly impact our clients' experience and our collective success. You'll work in a collaborative environment where we embrace innovative ways of working and support each other's wellbeing.

**What your day-to-day will look like**:

- Work as part of a small team of Executive Hosts to support the day to day running of the House and/or Facility including extensive formal & kitchen gardens and the conference facilities
- Whist at the Flight Operations Centre, the role requires facility supervision of a working aircraft hangar and conference facility, following and managing airport security procedures, whilst supporting the day-to-day operations
- Flexibility in working hours, including travelling between locations, evening working with some overnight stays
- Drive a working Health and Safety culture
- Ensure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessary
- Be adaptable to a changeable environment and able to operate on a flexible rota system
- Ability to host high profile customers with discretion and 5-star excellence
- Manage all logistics in support of Customer Visits
- Administration duties - calendar booking management, statistics
- Fully understand and comply with client strategy, policies and procedures
- Provide a VIP Concierge Service, including “Meet and Greet”
- Develop effective professional working relationships with client personnel at all levels of the Organisation
- Develop effective professional relationships with home and international customers
- Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
- Undertake mandatory training courses relevant to the role
- Shifts may require to a fulfil a Duty Manager role, in the absence of Management, to ensure the safety of the guests and business continuity
- Support Emergency Procedures as necessary, leading when required in line with pre-existing company policies at relevant sites

**Experience Required**:

- Extensive hospitality / customer service experience is essential
- Customer focused - always putting the Customer at the forefront of everything you do
- Building Management and Emergency Response knowledge
- Ability to remain calm and composed under pressure
- Ability to communicate effectively with Customers and personnel at all levels of the Organisation
- Cultural Awareness
- Organisational and Time Management Skills
- Ability to Problem Solve and escalate when necessary
- Customer orientated approach with a high attention to detail
- Knowledge and operational experience of Microsoft Office software
- Desire to continually improve and self-develop

At JLL, we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and beyond. We support each other's wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration, both locally in the UK and across the globe. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success as a Executive Host in Derby.

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