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Resource Co-ordinator

2 weeks ago

Reading, United Kingdom Thames Water Utilites Full time

**Who are we?**

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

**What you'll be doing**:
The Resource Co-ordinator is responsible for the scheduling, dispatch and completion of maintenance investigations and repair work for the engineers, predominantly for our third party contractors. They manage appointments and ensure work is appropriately prioritised, passed to and completed by the field teams. Ensuring any emergency work is appropriately actioned within time. You need to have very good organisational skills as well as good communication skills and be able to work with a wide variety of teams and people across Thames Water. Responsibilities will include:

- Communicate with our third party contractors to arrange appointments
- Responsible for the identification and allocation of reactive work to the appropriate technician for completion
- Deliver the highest levels of customer service, enhancing customer experience in line with the customer experience statement
- Work closely with field teams to ensure their local strategies are achieved
- Work with Water to ensure that any changes in process is adhered to
- Support operational events and pollution incidents as required
- Liaise with the contractors to ensure improvements are made to the way we arrange and plan work
- Be front line to reactive issues which need to be addressed managing them effectively
- Co-ordinate field managers to ensure that they provide details of technicians to get appointments delivered
- Manage key health and safety activities including flagging any skills risks
- Manage ad-hoc administration within the team
- Act as a team player supporting your peers work within the Assistant Planner team
- Escalate instances where it is not possible to contact the technician to confirm he / she has received the alarm

**What you should bring to the role**:
Ideally you will have previous experience in scheduling, planning and co-ordinating. You will be able to work in a fast paced, high volume environment whilst being able to manage and deliver SLAs.

An understanding of SAP, Work Management, Processes and Systems knowledge is preferred but not essential. Excellent communication skills are needed as well as strong attention to detail. You will be a strong communicator and will take pride in your work. A self-motivator, focussed and personable individual would succeed in this role as well as having the ability to work autonomously yet part of a wider team.

**What’s in it for you?**

This is a fast paced and varied role offering a high level of responsibility; you will look after a large geographical area and multiple stakeholders in Water. There are plenty of opportunities for training and development and fantastic progression routes within the wider business.

We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.