Airport Agent

5 hours ago

Hounslow, United Kingdom The Best Connection Employment Group Full time

**Position**: Airport Agent/Customer Service Agent
**Location**: Heathrow Airport
**Employment Type**: Part Time (Ongoing)
**Shift**: 4 on 4 off OR 5 on 3 off 1800-2200

At The Best Connection we are dedicated to delivering exceptional customer service and support to travelers from around the world. We believe in making every journey a memorable experience, and our Airport Agents play a key role in that mission. Join a team that values professionalism, teamwork, and a friendly approach to customer care

**Key Responsibilities**:

- Customer Assistance: Provide courteous assistance to passengers with questions about immigration procedures, travel documentation, and general inquiries.
- Boarding Assistance: Coordinate and oversee the boarding process, ensuring adherence to airline policies and safety regulations
- Queue Management: Guide and manage passenger queues for efficient processing, helping to reduce wait times and maintain orderly lines
- Document Verification: Review and verify passports, visas, and other travel documents to confirm authenticity and compliance with immigration regulations

**Requirements**:

- ** Ability to provide a 5 year referenceable history. A DBS check will be conducted on your behalf**:

- Previous experience in customer service, airport, or airline operations is preferred but not required
- Strong communication skills, problem-solving ability, and a customer-focused attitude
- Willingness to work flexible hours, including weekends and holidays

If you are ready to start an exciting career in the airline industry, click APPLY NOW and don't miss out on this opportunity. We look forward to welcoming you to our team
**Benefits & Requirements**:

- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Flexible working hours
- Flexible working patterns
- Induction Training
- Ongoing Assignment
- Training Provided

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