Operations Apprentice
5 days ago
Our client is a charity based in Hull. They support people in the local communities from pregnancy, early years and youth work to working with adults and older people. They have a team of 180 employees and over 140 volunteers, who have an invaluable wealth of knowledge, experience, skills and passion. They are now looking to recruit an Operations Apprentice who will assist the Operations Manager to ensure they remains compliant within all relevant laws and regulations. They will also assist with hospitality bookings.
**Apprenticeship Standard**
Customer Service Practitioner Level 2
- Be the point of contact and provide administrative duties to assist in the smooth running of core functions, including compliance.
- Ensure core record keeping is up to date, efficient and complies with relevant legal and regulatory requirements.
- Maintain and organise building files (hard copy and online) and property database
- Acquire a working knowledge of other roles and departments in order to effectively support and signpost and incoming queries
- Communicate with employee regarding display screen risk assessments
- Oversee Mobile phone contract and ensure that recharges to budgets are made when necessary
- Support the Operations manager to work with the IT
- Issue IT equipment
- Keep an up-to-date asset register for the charity
- Handle postal activities, incoming and outgoing
- Working with HR, ensure all staff have up to date GDPR training in place
- Create door access / ID cards
- Assist with hospitality function, coordinating bookings and recharge / billing information. Provide excellent customer service.
- Support the finance team regarding utilities, with meter reading when required.
- Liaise with contractors for pre-planned maintenance and capital works, building working relationships with contractors.
- Manage the buildings budgets, with support from finance
**Who we are looking for**
Essential
- Willingness to work towards achieving a customer service/administrative apprenticeship
- A good working understanding of Microsoft Office
- Ability to communicate effectively
- Willingness to learn
- Flexible “can do attitude”
Desirable
- GCSE Maths and English C or above
- Knowledge of Health and Safety
- Knowledge of GDPR
**Hours of Work**
Monday to Friday - 9am to 5pm
Job ref: 00148
**Rate of Pay**
Apprenticeship Minimum Wage (£4.81 per hour)
**Salary**: £4.81 per hour
Schedule:
- Monday to Friday
Work Location: One location
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