Sales Administrator

**Technical/SOP Administrator**

**Traka Europe**

**'Be part of an innovative forward-thinking company’**

**Who We Are**:
Originally, the manufacturer of one of the world's first electronic key management systems in 1994 - we are now the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. We operate in a wide varietyof channel markets such as Government, MOD, Prisons, Fleet, Distribution Centres, and Data Centres etc.

Traka became part of ASSA ABLOY in April 2012, who are a more than 8 billion Euro organisation and the global leader in access solutions. Every day we help people feel safe, secure and experience a more open world. ASSA ABLOY products can be seen and usedeverywhere you go in your daily life from brands such as Yale, Chubb and HID.

We are always looking for diverse, talented, energetic people with integrity and the desire to succeed. We are an equal opportunity employer offering competitive salaries and benefits in a team environment where you can freely speak across teams and departmentsto seek help and guidance.

Working for Traka means that you will be part of an agile environment, with innovative solutions to improve our customers' lives.

**Your Opportunity**:
In this role, you will be providing support to the European Team who are based in several countries in Europe as well as in Traka Head Office in Olney, Bucks.

You will be reporting to the Region’s Technical Manager and be based in the Traka Head Office in Olney, Bucks.

The role will perform responsibilities in accordance with all company standards, policies and procedures. It will be your mission to:

- Monitor the EU Support Inbox, and allocating the cases as they are created in ServiceCloud to the relevant regional Application Support Technicians
- Logging all correspondence relating to ongoing support cases in ServiceCloud
- Take the lead in answering the EU Support dedicated phone line and directing calls to the required member of the team
- Provide support to the Application Support Technicians with requests for assist in various tasks including testing scenarios on various pieces of Traka hardware, gathering information to assist with in depth investigations
- Dealing with Sales Order Processing for all Global and Strategic Accounts that come in for Traka Europe region
- Qualifying the orders with Europe BU’s and CP’s for accuracy
- Creating weekly order status reports
- Chasing any reader and/or card information for orders
- Contribute to team effort by accomplishing related results as needed

**Who You Are**:
You are confident and have the ability to work on an individual basis and as part of a team and with little supervision.

You have excellent verbal and written communication skills. You are passionate about providing outstanding customer service and comfortable working in a highly dynamic environment with the ability to multi-task.

You are self-motivated, with an excellent attention to detail and the ability to prioritize workloads and tasks. You also have flexibility and adaptability in tackling new tasks.

Within this role, there is also the expectation that you will have the drive and ambition to take on more responsible and knowledge in order to develop into a more senior role over time if desired

**Functional Competencies**:

- Good written and oral communication skills
- Good customer services skills
- Self motivated and able to work on own initiative
- Skilled in problem solving and troubleshooting
- Ability to adapt to highly changing environments
- Research and analytical skills

**Essential skills**:

- Attention to detail with high level of accuracy
- Able to organize and prioritise workload
- Experience with Microsoft Office inc. Outlook, Word, Excel and PowerPoint
- Ability to learn new software packages in order to carry out the main administration duties (CRM and technical support case management systems and SAP)
- Good team worker with a problem solving attitude

**Desirable skill**:

- Knowledge of a European Language but this is not essential
- Previous experience in a Technical Support/Admin environment

**We are looking for bright, motivated and passionate people to join our team