Service Coordinator

Job Advert

**“Everything about Asda”**

We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone's input.

Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.

We have turnover of £20bn+ per year. Our website handles over 2 million transactions a month. We have around 141,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.

**“Everything you'll love**
- **Hybrid and flexible working** - everyone is looking for that work/life balance and Asda have it on point. Flexible working meaning you **work where it works** to meet both your needs and the business needs
- **Discretionary bonus** - Rewarding you for your hard work and efforts
- **Company Pension Scheme matched to a limit **- Looking forward to the future
- **Minimum 24 days annual leave per year plus 8 bank holidays** - Making sure you take time for your self and switch off
- **4 weekly pay** - which means you get an extra payday a year
- **Digital GP and Wellbeing sessions** - Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us
- **Discount off your shopping at Asda and George** - with extra discounts running throughout the year - really makes a difference, saving the colleagues an average of £700 a year
- **Career development and apprenticeship and graduate schemes** - we want our colleagues to excel and grow with our business. (Link to grad scheme on Asda page)
- **Free city centre parking** - you can also use it outside working hours

Plus much more

**_ “That's more like it”_**

**“Find your role”**

As our Service Coordinator (9 Month FTC), you will play a pivotal role in ensuring smooth operations and delivering outstanding service to our customers. You will be responsible for managing and resolving incidents, implementing preventive measures, and driving service quality improvements.

This role will require your expertise in incident management and a commitment to exceeding our service level agreements.

**What you'll do?**

Coordination:

- Lead the response to service impacting incidents and ensure timely resolution
- Collaborate closely with the ASC team to support the meeting service level agreements
- Facilitate effective communication among relevant teams during incident resolution

Communication:

- Provide regular updates to stakeholders on incident status and resolution progress
- Foster effective relationships with internal and external support functions
- Ensure clear and concise communication of incident-related information to all stakeholders

Reporting:

- Conduct Quality Assurance assessments to identify process improvements
- Prepare comprehensive reports tracking incident trends and performance metrics
- Align reporting activities with business policies and objectives

“**Let's find out about you”**
- Knowledge of a Contact Centre Environment.
- Continuous improvement mindset.
- Strong organisation and stakeholder management skills
- Analytical skills.
- Experience if interacting with senior stakeholders
- Problem solving skills and strong communicator
- Flexibility - may need to work occasional weekends and unsociable hours during software releases etc
- “_**_Find your everything at Asda” - bringing brighter living within everyone's reach._**

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda.