Typist/administative Assistant

QUEEN ELIZABETH HOSPITAL

TYPIST/ADMINISTRATIVE ASSISTANT FOR THE DEPARTMENT OF TRAUMA & ORTHOPAEDICS

Full time 37.5 hrs - [Permanent]

We are looking for a Typist/Administrative Assistant to join our small administrative team in this busy, friendly department.

We are looking for an energetic and enthusiastic person with a mature, responsible and flexible outlook. Previous admin experience is essential. You will have a caring and courteous manner and enjoy working with and meeting people. You will also be able to work unsupervised and display initiative, whilst being aware of team membership.

You will be responsible for supporting the department with all administrative tasks, ensuring that all correspondence, administrative letters is dealt with in a timely manner and distributed accordingly and answering telephone enquiries.

1. Provide comprehensive administrative, clerical and audio typing support to Consultants and their teams.
1. Work in a team based secretarial service providing support for each other and ensuring continuity of the service.
1. Audio type all clinical letters and other correspondence as required by the Consultant and team, ensuring layout, spelling, grammar and punctuation is consistent.
1. Assess all enquiries, deal with effectively and respond appropriately.
1. Maintain a filing system that facilitates the effective running of the department.
1. Attend meetings as requested.
1. Organise own work schedule, adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to Line Manager.
1. Provide support to other members of the secretarial team and cross-cover during periods of annual or sick leave as required.
1. Opening of post, prioritizing and passing on as appropriately.
1. File investigation results in appropriate health records and draw initiating doctor’s attention to all incoming results.
1. Manage patient records appropriately, ensuring an up to date record is maintained of all case notes returned from the wards and clinics and all case notes dispatched to other departments or hospitals. Ensure case notes are returned to the Medical Records Department at the earliest opportunity.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.GENERAL RESPONSIBILITIES

This job description is intended to be an interpretation of the general scope and proposed responsibilities of the post at the time of writing and does not form part of the contract of employment. Therefore, you may be required to undertake other duties and responsibilities commensurate with your role. The job and priorities for action will be periodically reviewed. This will be done by the Line Manager in consultation with the post holder.

The post holder will maintain patient confidentiality at all times, will recognize and adhere to the Trust’s Standing Orders and standing financial instructions, will be responsible for accurate computer data entry and data quality and will carry out their duties with regard to accepted standards of professional practice.