Medical Secretary Support

1 week ago

London, United Kingdom Lewisham and Greenwich NHS Trust Full time

We are looking for an experienced Medical Typist for Orthopaedics department to join our small administrative team in this busy, friendly department.

We are looking for an energetic, enthusiastic attention to detail person with a mature, responsible and flexible outlook. Previous experience as a medical/ clinical typist using audio is preferred. You will have a caring and courteous manner and enjoy working with and meeting people. You will also be able to work unsupervised and display initiative, whilst being aware of team membership.

To act as a central point of information and communication for the clinical team.
To provide a full secretarial support service to consultants and members of their teams
in respect to their general medical duties and specialist work.
To act independently ensuring that daily tasks and ongoing workloads are prioritised and
completed in agreed timeframes.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

To assist the team of Medical Secretaries in producing correspondence and reports by the use of audio transcription, including those of a distressing or emotional nature.

To provide comprehensive administrative, clerical and audio typing support to Consultants and their teams.

To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner, and respecting patient confidentiality at all times.

To maintain filing systems that facilitate the effective running of the department.

To cross cover within the team, including periods of absence and high demand.

To take an active role in initiatives to improve the administrative service provided to managers and clinicians, and the service received by patients and their families.

To open, date stamp and distribute post as requested.

To manage patient records appropriately, ensuring an up-to-date record is maintained of all case notes returned from the wards and clinics, that patient case notes are available for clinics and appointments and are dispatched to other departments or hospitals as necessary.

To file investigation results in appropriate health records and draw relevant Medical Secretary’s attention to all incoming results as necessary.

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