Inflammatory Bowel Disease Team Co-ordinator

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
An exciting opportunity has arisen to become part of our Inflammatory Bowel Disease team as our team coordinator. Joining the existing team of medical staff, five specialist nurses, and IBD MDT Co
- ordinator. We require someone with excellent administration & communication skills as well as previous experience working within a healthcare setting; You will use those skills to coordinate the biologics service, liaising with home care companies and clinical areas to support the specialist nurses in delivering a safe biologics service.
In addition you will coordinate the IBD Flare line on a daily basis, taking calls and liaising with the nursing staff, GP's and patients.
You will become part of a dynamic, interventional team which supports patients with IBD. The service is a busy proactive service which operates outpatient clinics, a advice line and a large biologic service.
Working with other administrator colleagues, you will provide a service to support the team monday to friday.

**Main duties of the job**:
To liaise with patients, relatives and carers and advise/direct them as required by the IBD team

To prepare and co-ordinate the bi weekly Virtual Biologics clinic, printing prescriptions book appointments for blood monitoring clinic and outpatient clinics.

Answering the patient flare line and Liaising with the specialist nurses

Record clinic attendance outcomes from the IBD helpline and outpatient clinic

Responsible for co-ordination and typing of correspondence for medico-legal issues.
To file and retrieve patient records as required.
To maintain patient confidentiality in accordance with Trust Policy

**Working for our organisation**:
The Northern Care Alliance NHS Group was created by bringing together staff and services from two NHS Trusts, Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of over 19,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond - come and take your place with us.

**Detailed job description and main responsibilities**:
To communicate effectively with patients, relatives and carers to maximise delivery of care.
To communicate effectively with team members, and disseminate information as required in order to provide seamless care.
To demonstrate ability to deal with barriers to effective communication, using alternative methods when dealing with e.g. age related illnesses, deaf and hard of hearing individuals and non-English speakers.

Ensure Trust guidelines, policies and procedures regarding confidentiality, disclosure of information and Data Protection are observed at all times.
To respond to internal and external telephone enquiries in a timely and helpful manner.
Analytical and Judgmental Skills
To be conversant with all the functions on the Patient Administration System (PAS), Healthviews, Choose and Book and other relevant departmental electronic systems, in relation to the receiving of patients and updating demographic details and booking of appointments.
To carry out analysis of audit information and present the data in an appropriate format under the direction of Managers and Team Leads.
To collate other information as required, and present to Managers and Team Leads.
To contribute to data management as required including data entry, data manipulation and general data and word processing.
To ensure that all information relating to patients and staff is accurately documented,
Patient & Customer Focus
Communicate effectively with patients, families and colleagues and proactively personalise the service, connect with patients and carers whilst adopting the ethos of Safe, Clean and Personal.
Continuous Improvement
Identify opportunities to reduce waste and inefficiency and look at ways of measuring and auditing improvements and proactively develop goals and objectives in support of the Trusts vision.
Accountability
Recognise, accept and display personal accountability beyond the job role and towards problem solving and act with integrity and focus on results.
Respect
Be considerate of others, their contribution and needs, support and empower staff involvement and act a