Compliance Support Officer

**Salary**:
£30,000pa

**Location**:
Flexible working arrangements with office attendance when required. Head Office at Euston, London NW

**Contractual Hours**:
37 hours per week

**About the Vacancy**
**Origin - shaping communities; building lives**

Origin exists to make change happen for the good of communities. We help people by providing affordable homes - but that’s not enough. We support vulnerable residents to lead happy and better lives. We empower our staff to take action and rise to every challenge with ‘can do’ positivity.

Good people are the future of our innovative, working community. We have placed a brand new and exciting ‘People’ strategy at the heart of our culture - to support training and personal development, to deliver our values, to move Origin forward.

We describe this new approach as OWOW: Origin Ways of Working. OWOW is about meeting business outcomes, you’ll enjoy greater autonomy over how you deliver your role, how you manage outputs and when you spend time at work, allowing you to benefit from any productivity gains in the course of delivering your role.

This shift in culture will be built on a mature and mutual relationship of trust between managers and yourselves, ensuring we live up to one of our key values of Build Trust. By working with this new relationship model we can aim toward focusing on ‘outputs’ and not ‘outcomes’. Space is allocated to ‘activities’ and not ‘individuals’ by providing a range of flexible working options that benefit both customers and staff. As a result your work can takes place at the most effective location and at the most effective time. Put simply, flexibility becomes the norm rather than the exception. This is the new Origin Housing way of working.
**The opportunity**

We’re looking for committed and focused administrators to support the Contracts Managers in delivering a high-quality compliance service to our organisation, the roles are key to the success of the team. This role calls for a high degree of initiative, judgement, accuracy, and diligence. If you’re aa practical, thinker and doer and you can plan and prioritise work, and adapt to change, when necessary, we want to hear from you.
As someone who wants to get ahead, we will help you develop a wide range of skills - we are a supportive team who values your professional development. As part of this role, you will be ensuring that contracts are well managed, and that service contract information is recorded and updated in Origin’s in house systems. You will take responsibility for monitoring forecasting and reporting of the department’s budget and expenditure. You will have customer satisfaction and safety at the heart of everything you do and will be able to handle complaints in a timely and well-rounded manner ensuring there is a full conclusion and that customers are happy with the overall outcome.
**What you’ll do**
**Take the Lead**
- Working in conjunction with the Contracts Manager to provide data reports as required by legislation and regulation, so that we can demonstrate our compliance in our statutory returns and provide assurance to our residents, Executive & Board.
- Distribute report information to internal partners providing assurance that our residents are kept safe within their homes and mitigating the risk of any legal challenge to Origin Housing.
- Validate certification supplied by contractors prior to uploading into the Keystone Asset Management System.
- Ensure that property addresses relate to the servicing dates of assets within the associated blocks and correspond with the certification through monthly reconciliations.
- Raise POs for the respective works to be undertaken.
- Raise and vary works orders to ensure we deliver work swiftly
- Manage remedial actions and ensure completions within given timescales
- Raise repairs and follow though, keeping the customer informed
- Keep our customers informed

**Give your time**
- To input, monitor, verify, interpret, and present asset management data so that it is understood by business users.
- Assisting the Contracts Manager in writing and reviewing reports, briefings, and presentations in terms of the Teams performance.
- As part of providing assurance to our residents & internal partners run monthly reconciliations against our asset & property lists to provide assurity in terms of data.

**Bring people together**
- Support members of the team to ensure that there is sufficient coverage to ensure smooth delivery of the services.
- Liaise with contractors and ensure that requisite data is supplied for evidence of compliance through KGIs or other means.
- Respond to resident General Enquires to ensure that queries / concerns are addressed and assist in gathering information is regards to responding on active complaints.

**Come forward with a can-do attitude**
- Assisting with the presentation of the KPI data in timely manner in order to respond to the organisation’s requireme