Event Executive

2 days ago

Heathrow, United Kingdom Sheraton Skyline Hotel Full time

***

**Specific Duties**

The Event Executive:

- Is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales.
- Provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills.
- Prepares all group and event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre -event, during event and post event.
- Recognizes opportunities to maximize revenue, conversion and drive repeat business.
- Takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.

In Sales and Events, we strive to make a lasting impression when working with our clients.

**Guest Satisfaction**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
- Provides excellent customer service. Ensures all associates involved in and group and event or booking understand expectations and parameters.
- Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
- Conducts pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Other**:

- Perform other related tasks as assigned by management.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Event Management: 1 year (preferred)

Work Location: In person

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