Sr. Process Improvement Specialist

2 weeks ago

London, United Kingdom Amazon Full time

At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online. Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries toour customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule deliverytimes, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.
Amazon Flex is continuing to build a high paced and lean European team to implement and expand Flex capabilities across key segments of the European business. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on,and (most importantly) customer-obsessed Sr. Process Improvement Specialist as part of Flex Operations Excellence.
You will be responsible for our pricing strategy to support our EU partners (AMZL and GSF). You will own the model to recommend base pricing reviewing national minimum wage compliance, while working towards continual optimization including integrating externalinputs to ensure market competitiveness. You will tackle large scale projects that impact pricing, including introducing technology for customer tips to be part of grocery deliveries, as well as implementing state of the art technology 'Instant Offers' issuingwork to drivers in close proximity to improve flexibility, cost and customer experience. You will need to stay on top of macroeconomic changes that impact take-home earnings, and work towards recommending tactical and long-term solutions to address. You willwork closely with our automated surge engine to ensure we are price elastic to increase capacity, and able to react to other market factors.

**Responsibilities**:

- Responsible for ownership of pricing model
- Responsible for ensuring national minimum wage compliance
- Responsible for integrating external factors into pricing strategy
- Own all pricing related implementation projects, including customer tips and 'Instant Offers' technology
- Work closely with automated surge engine to provide flexible capacity, and bridge to market factors such as weather, etc.

**BASIC QUALIFICATIONS**
- Bachelor’s Degree from an accredited university
- Experience with planning, creating standard work, performance metrics, and process improvement
- Very strong analytical capabilities
- The ability to translate operational issues into workable solutions
- Excellent communication skills (written and verbal)
- Business Analytics and SQL / Alchemy / Tableau dashboard knowledge

**PREFERRED QUALIFICATIONS**
- Experience leading process improvement through Lean, Kaizen, and Six Sigma
- Enjoys analytical work and using data to provide thought-provoking and workable solutions
- Knowledge of Python/R

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

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