Sr. Customer Retention Specialist

Sr. Customer Retention Specialist page is loaded## Sr. Customer Retention Specialistlocations: London, UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR1043Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.**Our opportunity:**As a **Senior Customer Retention Specialist** at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you**Who you’ll report to:** Sr. Manager, Customer Retention**Location:** London, hybrid working two days in the office**You’ll make an impact by being responsible for:*** Meeting or exceeding assigned sales objectives and quotas for renewal business* Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention* Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track* Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal* Educating and effectively communicate the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts* Maintaining, updating, and managing all SalesForce.com renewal opportunities**You will be a great fit if you have:*** 4+ years of renewal or account management experience* Experience selling software products that are on-demand and recurring in nature* Experience using Salesforce.com as CRM required* Software Sales experience; SaaS or subscription sales is preferred* Experience and knowledge of AI, Automation and/or APA preferred**You excel in these key competencies:*** High problem-solving ability to learn and adapt quickly while being a self-starter* Team-oriented with the ability to succeed in an entrepreneurial environment* Committed, enthusiastic and coachable with a desire to thrive in sales environment* Strong presentation and communication skills (verbal, written, and listening)* Drive, conscientiousness, and perseverance to conduct outbound sales contacts dailyThis is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and **Go be Great.****Job Segment/ Keywords:** SaaS, Enterprise SaaS, Customer Retention, Agentic Process Automation, APA, GenAI, Retention Specialist#LI-DE1All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee. #J-18808-Ljbffr