Customer Service Representative

_**Ready to launch a rewarding career in the dynamic world of Customer Service? Are you at your best in a dynamic, fast-paced environment? If yes, an outstanding opportunity awaits you**_

At TouchPoint International we're actively on the lookout for passionate individuals to join our team as Customer Service Representatives. We take immense pride in delivering exceptional customer service and forging strong connections with our clients. As a Customer Service Representative, you'll play a pivotal role in representing our clients' brands, offering exceptional support, and crafting positive experiences that drive sales growth.
- **What can you expect from us?**_

1. **Personal and Professional Growth**: Our commitment to fostering professional growth is unparalleled. As a Customer Service Representative, you'll have abundant opportunities to enhance your communication, negotiation, and interpersonal skills. We actively encourage internal promotions, providing ongoing training and mentorship to fuel your development.

2. **Vibrant and Dynamic Workplace**: Recognising the preference for vibrant and dynamic workspaces among younger generations, we cultivate an energetic environment that fosters creativity and collaboration. With a supportive team and a positive work atmosphere, each day becomes an opportunity for both personal and professional development.

3. **Happy and Productive**: We will work around your personal goals and commitments, offering support, guidance and shift flexibility.

**Responsibilities of a Customer Service Representative**:

- Provide exceptional customer service, addressing inquiries and concerns effectively.
- Interact with customers in a professional and timely manner.
- Cultivate and maintain strong customer relationships through effective communication.
- Identify upselling and cross-selling opportunities based on customer needs.
- Collaborate with the sales team to exceed sales targets.
- Stay informed on product knowledge and industry trends to provide accurate information to customers.
- Maintain precise data entries and records in the CRM system.

**Requirements for a Customer Service Representative**:

- Excellent communication and interpersonal skills, establishing rapport with diverse customers.
- Strong problem-solving abilities, going the extra mile to meet customer needs.
- Sales-oriented mindset, identifying opportunities for sales growth.
- Ability to multitask and prioritise effectively in a fast-paced environment.
- Proficiency in computer skills, including Microsoft Office and CRM systems.
- Positive outlook and a thirst for learning and growth in a sales-oriented role.

Benefits for a Customer Service Representative:

- Competitive base salary with cash bonuses.
- Comprehensive training and ongoing support.
- Opportunities for career advancement and professional development.
- Engaging team-building activities and a vibrant work culture.
- Health insurance and retirement plan options.
- Flexible work schedule alternatives.

**Job Types**: Full-time, Permanent

**Salary**: Up to £15.95 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee mentoring programme
- Free parking
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Licence/Certification:

- Full Time work permit in the UK (required)

Ability to Commute:

- Manchester (required)

Ability to Relocate:

- Manchester: Relocate before starting work (required)

Work Location: In person