Outpatient Receptionist

**The closing date is 21st Nov 2024**

**Job summary**:
The role will be required to provide efficient and effective reception duties in Outpatients at Yeovil District Hospital (YDH). To check-in, greet, direct patients and make follow-up appointments.

The post requires flexibility and the ability to provide a wide range of administrative and typist duties as the services develop.

The shift pattern in Monday, Tuesday, Wednesday 8.30am - 5pm (one hour for lunch) 22.5 hours per week

**Main duties, tasks & skills required**:
Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.

Make telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.

Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.

Arrange appropriate outpatient appointments.

Participate in team and Trust meetings as requested.

**About us**:
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone

**Job description**:
Please see attached Job Description & Person Specification for further details of duties and responsibilities.

**Person specification**:
**Qualifications**:
**Essential**:
5 GCSEs or equivalent qualifications including English Language Grade A-C

NVQ level 2 in Business Administration or Customer Service or equivalent qualifications or relevant experience.

**Disclosure and Barring Service Check**:
Tracey Turk

**Pay scheme**:
Agenda for Change

**Band**:
Band 2

**Salary**:

£23615.00 to £23615.00 Yearly

**Contract**:
Permanent

**Working pattern**:
Part-Time

**Reference number**:
184-OL-OR-1280

**Job locations**:
Yeovil District Hospital
Higher Kingston
Yeovil
Somerset
BA21 4AT