Helpdesk Team Leader

2 weeks ago


Birmingham, United Kingdom Mitie Full time

Job Details:

- Location: Mitie | T2 Trinity Park, Birmingham, B37 7ES
- Contract: Permanent, Full time
- Hours: 40hrs/week over a rolling rota covering hours from 7:00am to 7:00pm

In your new role, your responsibilities include delegating tasks to team members effectively, managing the recruitment for the team, maintaining open and clear communication with internal and external teams and effectively responding to customer queries.

As a Team Leader, you'll oversee the people management for your team, ensuring their performance and behaviours support and uphold Mitie standards. In addition, you will be responsible for the team's return to work, sickness, annual leave, KPIs, and providing 1-to-1s.



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