Spa Referral Advisor
2 weeks ago
You will manage all incoming communications including telephone, fax or letter and/or any other forms of communication. The post holder will use information systems to establish the urgent status of potential new referrals.
You will manage day to day enquiries and requests for information.
You may not come from a health care background, but you may have the qualities which will set you apart to become a leader in our team.
This is key roles in our Single Point of Access service.
You will be required to work a mixed shift pattern Monday to Friday 7:00-15:00 - 11:30 - 19:30
You will work within the Single Point of Access service.
You will be responsible for inputting new referrals on to the appropriate Customer Relationship Management and Electronic Patient Records Systems.
You will be computer literate able to communicate with service users and professionals directly and have the ability to enhance the trusts values and behaviour's to all telephone communications.
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
**Our Trust values are**:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Then please read on ”
You will manage all incoming communications including telephone, fax or letter and/or any other forms of communication.
You will use information systems to establish the urgent status of potential new referrals.
You will manage day to day enquiries and requests for information.
You will work to agreed pathways and protocols to support the clinical advisors and Management team within the Department
For full details of the role and responsibilities for this vacancy please refer to the Job Description and Person Specification documents attached.
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