SPA Referral Advisor

Main area Admin Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Shift Pattern 07:00 to 13:00 11:30 17:30) Job ref 367-A&UC-9908 Employer Hertfordshire Partnership NHS Foundation Trust Employer type NHS Site 99 Waverley Road, St Albans, AL3 5TL Town St Albans Salary £26,240 - £27,928 per annum pro rata (5% HCAS included) Salary period Yearly Closing 15/12/2025 23:59 Band 3 Values Based Screener At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form. We have a permanent position for an administrator based at our friendly Single Point of Access Service in St Albans You will manage all incoming communications including telephone, fax or letter and/or any other forms of communication. You will use information systems to establish the urgent status of potential new referrals. Your will manage day to day enquiries and requests for information. You will work to agreed pathways and protocols to support the clinical advisors and Management team within the Department. There will be a full training programme from an outstanding organisation and be fully supported in your training. We offer a full 8-12 week on site training program. Vacancy may close early if sufficient candidates apply. Main duties of the job To be the first point of contact for the service user or carer / relative, establishing the nature of the communication To answer all incoming telephone calls and direct them to appropriate clinician/practitioner across the organisation To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner To effectively manage incoming and outgoing post To establish priorities, work independently, and proceed with objectives with minimal supervision. The Single Point of Access is a Monday to Friday service and Referral Advisers will be expected to work a shift pattern to cover Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout: Welcoming. Kind. Positive. Respectful. Professional. Detailed job description and main responsibilities Will be responsible for inputting new referrals onto SPA data To provide information to callers in response to enquiries for information, accessing relevant electronic/web-based information To check the electronic patient systems to establish whether an individual is previously/already known and open to the To enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner. To contribute to the continuous improvement of service provision by communicating service user To effectively manage incoming and outgoing To establish priorities, work independently, and proceed with objectives with minimal For full details of the role and responsibilities for this vacancy please refer to the Job Description and Person Specification documents attached. Previous Candidates Need not apply. Person specification Qualifcations Good level of education GCSE s or equivalent including English Language Good level of numeracy NVQ 3 or equivalent experience or willing to work towards this qualification Previous Experience Knowledge and experience of working with those experiencing mental health and/or learning disability difficulties Be proficient in the use of computerised systems especially Word and Excel to a level to enable the production of a high standard of finished work The ability to organise and prioritise own workload within an agreed schedule of work and to work under pressure and within agreed timescales Communication Skills Ability to communicate effectively when under pressure Excellent communication skills when dealing with service users, relatives, carers and other outside agencies either by telephone/ letter or face to face Good customer care skills About us Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were “blown away” by our people’s achievements and that everything they saw “sings and hums”. This year, our staff rated us the 4 th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional so that together we provide great care and great outcomes for our service users and carers. If you would like to join a team to be proud of and you share our values and passion for great care and outcomes for our service users and carers, we would love to hear from you. Additional Information HPFT is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights and encourage applications from all sections of the community including users of mental health services. The Trust is committed to helping staff balance work and home life and welcomes applications from candidates wishing to work part-time or under flexible working arrangements. Infection Control All our staff will need to comply with current Infection Prevention and Control measures which could include wearing a mask on all our Trust sites and in all roles AI Usage Guidance While Artificial Intelligence (AI) can aid you in completing your application, these tools cannot fully grasp the context of requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge and experience. Please ensure you have tailored your application before submitting it. For further information, please refer to the Trust’s guidance on AI usage document which can be found below. Visa and Immigration Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on Check if you need a UK visa - GOV.UK website. We would encourage all applicants to review the criteria carefully to understand their eligibility for sponsorship. Employer certification / accreditation badges This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. #J-18808-Ljbffr