Lead Concierge

1 day ago

St Albans, United Kingdom Sopwell House Full time

**Scope & General Purpose of Job**

Sopwell House Country Hotel & Spa enables our guests to escape from it all but is still within easy reach of London, with 128 stylish bedrooms and suites including 16 Mews Apartments, exceptional service, delicious food and our opulent spa is why Sopwell House has established itself as one of the leading Hotel’s & Spa’s in Hertfordshire.

The Lead Spa Concierge is required to oversee the Spa Concierge Team and to perform under the general guidance and direction of the Head Spa Concierge.
- To oversee the day-to-day operation of the Spa concierge team.
- Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Head Spa Concierge or the Spa Manager.
- Ensure all standards and procedures are being followed by the Spa Concierge Team.
- To be fully knowledgeable about all treatments and products and be able to advise guests as to the relevance and suitability of treatments according to the guest requirements.
- Regularly update and monitor the booking and appointment system to ensure maximum productivity.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To build a good rapport with all guests and resolve any complaints/issues quickly maintaining a high level of customer service.
- To be fully knowledgeable about all treatments and products and be able to advise guests as to the relevance and suitability of treatments according to the guest requirements
- To promote daily, weekly and monthly promotions to all guests.
- To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the Spa.
- To carry out quality planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members’ personal development.
- Ensure incident log is kept fully up to date and follow up on all H&S issues fully until they are resolved.
- Complete the staff rota

You will have:

- Min of two years previous experience working within a professional Spa environment or five-star property at a customer facing level.
- A flexible approach to working hours with the ability to work early mornings, evenings and weekends

**In return we offer excellent benefits**:

- 28 days holiday + 1 Extra Holiday Day on Birthday
- Long Service Loyalty rewards
- Discounted Food and Beverage and accommodation
- 30% discount on Spa treatments
- 10% discount on Spa products
- Espa, Elemis, Opi in house training
- Introduce a friend at work bonus
- Staff meals on duty
- **If this sounds like your dream job, we would love to hear from you**_

**All applicants must have right to live and work in the UK.**

**Salary**: £26,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Employee discount
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- lead concierge: 2 years (preferred)

Work Location: In person

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