Customer Service Advisor
2 weeks ago
**Customer Service Advisor**
**£25,000**
**South East London - Hybrid**
**The Company**
The ultimate beauty disruptor, with multi category brands, covering heritage to influencer favourites. Selling globally, their brands are often the names on everyone’s lips.
There is a focus on giving back and charitable efforts, as well as a phenomenal discount on products. You will be well looked after with a number of lifestyle benefits and a strong focus on work life balance.
**Why would I want to work here**
The working hours are 9.30am-5.30pm with a 1 hour lunch, 25 days + bank holidays, discretionary bonus, 2 days in the office 3 from home. There is also lots more; staff discount, life insurance, private medical insurance, incoming protection and a fab atmosphereto work in to work in.
**The scope of the role**
Reporting to the customer service manager you will responsible for delivering effective customer service to all clients.
**The essence of the roles**
- Handle incoming calls and customer queries
- Respond to live chat and social media enquiries
- Process new orders from ecommerce platforms such as Shopify, Amazon etc
- Add new customers to the database
- Resolve any delivery issues, send out samples and issue refunds
**Prerequisites**
- Previous customer service/call centre experience
- Experience of using Shotify, Tiktok, helpdesk ticketing system
- Excellent telephone manner
Job Number 5743
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