Customer Service Advisor

2 weeks ago


London, United Kingdom TMR Group Ltd Full time

**Customer Service Advisor**

**£25,000**

**South East London - Hybrid**

**The Company**

The ultimate beauty disruptor, with multi category brands, covering heritage to influencer favourites. Selling globally, their brands are often the names on everyone’s lips.

There is a focus on giving back and charitable efforts, as well as a phenomenal discount on products. You will be well looked after with a number of lifestyle benefits and a strong focus on work life balance.

**Why would I want to work here**

The working hours are 9.30am-5.30pm with a 1 hour lunch, 25 days + bank holidays, discretionary bonus, 2 days in the office 3 from home. There is also lots more; staff discount, life insurance, private medical insurance, incoming protection and a fab atmosphereto work in to work in.

**The scope of the role**

Reporting to the customer service manager you will responsible for delivering effective customer service to all clients.

**The essence of the roles**
- Handle incoming calls and customer queries
- Respond to live chat and social media enquiries
- Process new orders from ecommerce platforms such as Shopify, Amazon etc
- Add new customers to the database
- Resolve any delivery issues, send out samples and issue refunds

**Prerequisites**
- Previous customer service/call centre experience
- Experience of using Shotify, Tiktok, helpdesk ticketing system
- Excellent telephone manner

Job Number 5743



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