Dlo Administrator and Scheduler

**Job reference**: 001728

**Salary**: £27,500 per annum, increasing to £28,669 upon successful completion of your probation

**Closing date**: 22/01/2025

**Location**: Bede Island - Leicester

**Employment type**: Permanent

**Hours Per Week**: 35

**A little bit about what we are looking for...**

We are looking for a motivated and organised individual to oversee day-to-day scheduling, administrative tasks, and void processes, ensuring they are carried out efficiently and effectively. This role requires strong communication and customer service skills, both within the immediate team and across the wider organisation.

We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too

**Your responsibilities...**
- Provide Administrative Support: Assist internal and external customers, including operatives, the customer contact centre, and contractors, ensuring seamless operations.
- Effective Communication: Collaborate within the team to meet targets for repairs, voids, administrative tasks, and invoice processing. Maintain open lines of communication to keep everyone informed.
- Department Collaboration: Work closely with other teams, including Lettings, Estates, and Tenancy Services, to support cross-departmental initiatives.
- KPI Management: Understand and adhere to Key Performance Indicators (KPIs) while following best practices to achieve objectives.
- Data Management: Administer and update information in systems like Northgate, CRM, and Impact Response to meet prescribed targets.
- System Maintenance: Maintain logs and systems, ensuring timely and appropriate responses to correspondence (e.g., from MPs, legal entities, and environmental health agencies).
- Live Tracker Updates: Keep trackers (e.g., void trackers) updated in real time to ensure effective communication and task prioritisation.
- Smart Scheduling: Use tools like Impact Response to optimise scheduling based on operatives’ skills and locations.
- Customer Service Excellence: Deliver outstanding customer service by keeping customers informed, ensuring timely work completion, and prioritising their satisfaction.
- Dashboard Management: Monitor dashboards to address emergencies promptly and ensure work orders are processed efficiently.
- Technical Proficiency: Use Microsoft Office tools (Word, Excel, Outlook) effectively for daily tasks and reporting.
- Finance and Supply Chain Processes: Follow organisational procedures for invoicing and financial systems to maintain a robust supply chain.
- Proactive Issue Resolution: Identify urgent matters and escalate them to relevant management promptly.
- Repairs and Maintenance Expertise: Demonstrate a solid understanding of repairs, maintenance, and contractor collaboration in line with partnering initiatives.
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._

Experience and Expertise:

- Proven experience in administration, with a focus on efficiency and accuracy.
- Exceptional keyboard and ICT skills, ensuring seamless data entry and management.
- Strong background in monitoring and maintaining databases to ensure data integrity.
- Skilled in gathering, analysing, and evaluating information to produce actionable reports and outcomes.
- Deep understanding of the importance of confidentiality and the ability to handle sensitive information with care.
- Awareness of Health and Safety protocols, particularly in the context of social housing environments.
- Adept at communicating effectively with service users, staff, and external agencies to foster collaboration.
- Experience in drafting professional correspondence, including letters and reports.

Organisational Skills:

- Expertise in managing and scheduling diaries for appointments and meetings, ensuring efficient time management.
- Competence in updating systems, logs, and notes to maintain accurate records.

Technical Knowledge:

- Hands-on experience in reactive maintenance, including:

- Day-to-Day Repairs: Addressing immediate needs to maintain service standards.
- Voids Maintenance: Ensuring vacant properties are managed effectively.
- Familiarity with Health and Safety regulations specific to social housing environments.

**AGENCIES: We know where you are if we need your support so please do not contact us.**

**Job Types**: Full-time, Permanent

Pay: £27,500.00-£28,669.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing