Voids Scheduling Administrator

**So what’s the role all about?**
Provide administrative support to internal and external customers as part of the Voids Team. Provide full administrative support to the void surveying service. Receive and respond to customer’ voids related enquiries and carry out all administrative duties related to this role. Provide an excellent level of customer service.

This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed.

**This is a part time role covering Monday, Tuesday and Wednesday (afternoon only)**

**Some of the key tasks and responsibilities include**:

- Provide full administrative support to the void service, managed by the DLO.
- Ensure resources are scheduled in line with Managers’ requirements.
- Manage void surveyor’s diaries and administer pre-tenancy inspections.
- Ensure trackers are updated in live time to ensure communication is effective and reporting is accurate e.g. void tracking
- Take part in and administer resource planning meetings.
- Utilise Impact Response for smart scheduling, utilising operatives’ skillsets and location
- Identify and remove any delays unnecessary delays in the voids service, escalating matters as required.

**To be successful in this role, we’d be looking for the following**
- Educated to GCSE standard, NVQ level 3 or the ability to demonstrate suitable experience to meet the requirements of this role
- Knowledge of a customer driven environment
- Working knowledge of all Microsoft packages
- Experience of collating information, reporting and evaluating outcomes.
- Experience of communicating with service users, staff and other agencies.
- Experience of writing letters and reports, ability to initiate change and to identify improvements by evaluating options, negotiation and implementing changes

Please refer to the attached job

description to find out more

**What’s in it for you?**

**Hybrid working - **This role permits you to work from home 2/3 days per week. You may be required in the office more during your probation period.

**Holidays - **Starting at 26 days plus bank holidays with an increase of 3 days (pro rata for part time staff) after completion of 3 years’ service.

**Wellbeing initiative - **We have a wellbeing team who offer all sorts of initiatives with your health and wellbeing in mind. Anything from gardening tips to yoga, desk stretch and Zumba. We also offer a self-referral service to Money Advice Plus (MAP) to support with any holistic debt, budgeting, and welfare benefit advice, and we pick up the cost for this service. Plus, an employee helpline if you need a little extra support.

**Performance Related Pay - **We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues’ success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues.

**Pension - **We have two schemes one with the Social Housing Pension Scheme and the other with Aegon. In both schemes you can elect to pay between 3% and 5% of your pensionable salary each month and we will make a contribution of double your percentage. However, the maximum amount we will pay is 10%.

**Your development - **We want you to be the best that you can and to go on to succeed in whatever role suits you. With that in mind, your development is close to our hearts, so we offer rewards for your professional development because we care about you doing well.

We also offer a **Health Cash Plan, Bike 2 Work Scheme, Flu Vaccination, Long Service Awards, Interest Free Loan and Perkbox discounts.**

& much more Check out our handy benefits flyer

to see what else we can offer you

**Job Types**: Part-time, Permanent
Part-time hours: 17.5 per week

**Salary**: £12,750.00 per year

Additional pay:

- Bonus scheme
- Performance bonus

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
- Store discounts
- Wellness programmes

Schedule:

- Day shift