Insurance Administrator/broker Support

**Insurance Administrator/Broker Support**

**What you can expect**:

- We currently have a fantastic opportunity for a driven and enthusiastic individual to join a highly collaborative and supportive team, within our **Professional Indemnity** team in Birmingham.
- As a Client Manager, your key focus will be on providing support to both the Client Executives and Brokers, as well as carrying out technical administrative based tasks.
- Our Professional Indemnity team have a wide range of client expertise to include; accountants; architects; commercial; communications, media and technology (CMT); contractors; engineers; healthcare; independent financial advisors; insolvency practitioners; legal professionals and law associations; single projects; and, small to medium-sized enterprises.

**What you will be rewarded with**:

- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

**We will rely on you to**:

- Arrange for new clients to be set up on our systems, monitor progress of on-boarding/due diligence of clients, intermediaries, and markets.
- Assist Client Executives and Brokers to set-up and manage the placement in broking system.
- File appropriate documentation in the broking system.
- Prepare documentation to support the placing of insurance contracts using the appropriate systems/processes - e.g. preparation of renewal reports and programme documentation, as well as quote and placement slips.
- Support placement of insurance contract through PPL or appropriate Digital Trading Platform.
- Review and check all documentation for quality and technical accuracy.
- Provide clear direction to Policy Servicing Teams through the Work Request Form (WRF).
- Review and respond to queries emanating from Marsh Operations and manage these to close in a timely manner.
- Ensure timely authorisation of documentation, and distribution to markets/client - debit notes, invoices and evidence of cover.

**What you need to have**:

- Excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneously.
- The ability to process instructions whilst working under pressure.
- Confident and articulate verbal and written communicator.
- The ability to calmly process large amounts of work with accuracy.
- Proficiency in Microsoft Office Applications.
- Business Acumen and commercial awareness.
- Be able to build effective relationships with processing colleagues (both on and offshore) to ensure the clarity and the prompt resolution of queries and payments is crucial.
- The range of specific tasks and depth of CM involvement will be guided by experience and seniority. The CM role will encompass a range of different grades, dependent upon levels of responsibility and breadth of those tasks.

**What makes you stand out**:

- Previous experience gained within insurance as an account handler/broker support role would be highly desirable.
- Comfortable with technical and/or diverse instructions from renewals to invoices via docs, presentation and endorsements.

**About Marsh**

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

hybrid