Customer Services

2 days ago

Watford, United Kingdom Parkside Office Professional Full time

Our client, who are well established within their field, are currently recruiting for a Billing Analyst to join their vibrant and welcoming team based in Croxley Green.

**Benefits**
- Every 6 months £1,000 increase up to £30,000
- Once you're at £30,000 basic there is then a 3% yearly bonus
- £25 a month towards Gym / exercise
- Breakfast within the office
- Lovely offices
- Team events
- Pension
- Life insurance
- 25 days holiday - 1 extra day a year up to 30 days
- Hybrid working
- Training and profession
- Supportive team and manager

You will be fully office based at the start and once probation period has been passed you will then be entitled to work from home on hybrid basis working **2 days at home and 3 days in the office.** The client is situated in beautiful new offices with free parking on-site.

This is an EXCELLENT opportunity for you to join an ever-expanding company, who offer a very competitive 'Pay for Progression scheme awarding a generous potential salary increase every 6 months. You do not need any billing or finance experience required, **just excellent customer service and communication.**

In summary, you will be responsible for ensuring disconnections, reconnections and adjustments to the core billing database are applied accurately and in a timely fashion. You will be liaising with customers, answer customer billing queries and provide analysesof billing data.

Full
- training will be provided and you will have the ability to progress within this position.

**Junior Billing Analyst Responsibilities**:

- Daily processing of customer disconnections and change requirements
- Manage communication between customers and the Tech Support Team in relation to billing changes
- Machine to Machine and International billing management including customer query management, renewals, activations, validations and customer set up
- Machine to Machine and international monthly billing reporting and reconciliations

**Junior Billing Analyst Key Skills**:

- Strong communication skills
- A strong team player
- Drive, energy and enthusiasm
- Eager to develop and grow
- Great communication skills

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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